Business Digital Banking Specialist I

Nicolet National Bank•Muscatine, IA

About The Position

The Business Digital Banking Specialist I provides operational support to bank personnel using deposit application systems related to Business Online Banking and ancillary services. The role includes data entry, research, troubleshooting, and creative problem-solving. It also supports daily electronic transactions and products, maintains accurate product, service, and account data in core processing systems, and provides reporting to bank management. The specialist reviews daily reports for potential errors or omissions and identifies process improvements. The position upholds bank policies and appropriate controls to ensure compliance with applicable laws and regulations. It also requires communicating the value of workplace diversity, working respectfully with others, supporting equal employment opportunity and nondiscrimination policies, and maintaining regular and reliable attendance. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 1 year of digital banking experience.
At least 1 year of administrative experience.
Knowledge of treasury management products and services.
Effective communication and collaboration skills.
Excellent attention to detail and accuracy.
Strong organizational and time management skills, including the ability to manage multiple tasks simultaneously.
Ability to represent the bank in a professional and positive manner.
Ability to maintain regular and reliable attendance.
Ability and willingness to support equal employment opportunity, nondiscrimination, inclusion, and respect for differing perspectives.

Responsibilities

Provide operational support and troubleshooting to internal customers in deposit system applications.
Maintain accurate product, service, and account data on core processing systems.
Process and provide operational support for daily electronic transactions and products, including Business Online Banking and ancillary services.
Provide necessary reporting to bank management.
Review daily reports to identify and correct possible errors or omissions.
Identify and suggest process improvements for daily tasks and department functions.
Maintain appropriate controls and uphold bank policies to ensure compliance with applicable laws and regulations.
Communicate the value of workplace diversity and work successfully and respectfully with others.
Perform other duties as assigned.