Business Digital Banking Specialist I

Nicolet National Bank•Muscatine, IA

22h

About The Position

At Nicolet National Bank, the Business Digital Banking Specialist I provides operational support to bank personnel in deposit application systems related to Business Online Banking and ancillary services. The role includes data entry, research, troubleshooting, and creative problem solving. It also helps maintain accurate product, service, and account data on core processing systems and supports daily electronic transactions and products. The specialist provides reporting to bank management, reviews daily reports to identify and correct potential errors or omissions, and recommends process improvements. The role is expected to follow bank policies and maintain appropriate controls to comply with applicable laws and regulations. It also requires a commitment to inclusion, respect, equal employment opportunity, and non-discrimination. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 1 year of digital banking experience.
At least 1 year of administrative experience.
Experience using a PC, phone system, and general office equipment.
Effective communication and collaboration skills.
Excellent attention to detail and accuracy.
Strong organizational and time-management skills.
Knowledge of treasury management products and services.
Ability to manage multiple tasks simultaneously.
Ability to represent the bank in a professional and positive manner.
Ability to maintain regular and reliable attendance.
Ability to uphold bank policies and maintain appropriate controls to support compliance with applicable laws and regulations.

Responsibilities

Provide operational support and troubleshooting to internal customers in deposit system applications.
Maintain accurate product, service, and account data on core processing systems.
Process and provide operational support for daily electronic transactions and products, including Business Online Banking and ancillary services.
Provide necessary reporting to bank management.
Review daily reports to identify and correct possible errors or omissions.
Identify and suggest improvements to daily processes and department functions.
Maintain appropriate controls and comply with applicable laws, regulations, bank philosophy, and policies.
Promote inclusion and respect for differing perspectives and work successfully with others without regard to non-job-related classifications.
Perform other duties as assigned.