Digital Adoption Platform Designer

AAA • St. Louis, MO

1d

About The Position

The Digital Adoption Platform Designer designs and implements digital adoption initiatives to help the organization maximize the value of digital business process tools and assets. The role drives adoption and engagement with enterprise software and is part of the ET&D Instructional Design team. The designer works with stakeholders across the organization, including ET&D management, to develop and deliver digital adoption training programs focused on employee development and end-user experience.

The position applies learning and development theories and instructional design methods to create digital adoption platform solutions and software training. It assesses business needs and use cases, develops creative solutions, evaluates outcomes using analytics and KPIs, and improves solutions over time. The designer also establishes and maintains platform processes and standards, troubleshoots implementations, and works with the DAP vendor to make effective use of the platform’s features. Occasional travel to off-site business meetings or conferences is required (5%).

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Experience working in a deadline-driven environment, with attention to detail and the ability to multitask and prioritize competing work.
• Ability to independently manage several projects simultaneously and operate under tight deadlines.
• Ability and enthusiasm to learn technologies and explain technical issues to audiences including enterprise architects, developers, and management.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• 7–9 years of business systems operations experience.
• 1–3 years of Digital Adoption Platform implementation experience.
• 1–3 years of supervisory experience.
• Instructional design or learning and development experience; certifications preferred.
• Experience with HTML, CSS, and/or JavaScript.
• UX background.
• Familiarity with Workday, Salesforce, SumTotal, Guidewire, or other enterprise software.

Responsibilities

• Design and implement digital adoption platforms across the company’s training region and other digital business process assets.
• Collaborate with business, technical, and ET&D partners to deliver software readiness, training, and communications on time.
• Use instructional design methodology to create software training through the digital adoption platform.
• Assess needs and use cases, develop impactful solutions, measure results, and iterate to improve outcomes.
• Work with management and instructional designers to evaluate solution impact using DAP analytics and measure outcomes against KPIs in Training Plans and Scope documents.
• Seek feedback and stakeholder consensus from project initiation through final approval.
• Deliver projects amid multiple stakeholders, competing priorities, and timelines.
• Create and maintain DAP processes, standards, procedures, and project plans.
• Troubleshoot and maintain DAP implementations over time.
• Collaborate with the DAP vendor to ensure the organization uses available features in the DAP development tool.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and a pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior