Digital Adoption Senior Strategist

Sidley Austin•Chicago, IL

1d•$85,600 - $117,700•Hybrid

About The Position

The Digital Adoption Senior Strategist is a subject-matter expert and technical resource for the firm’s learning technology and digital adoption tools, including AI-enabled learning tools. As part of the Digital Learning Team within the global Learning & Development team, this role works independently and collaboratively on complex projects, establishes technical standards, and coaches team members to support implementation, maintenance, and adoption of digital adoption technologies. The role contributes to digital learning strategy and continuous improvement, partners with teams across the firm, and includes approximately 5–10% travel.

Requirements

Bachelor’s degree.
At least five years of experience working in or managing learning technology, such as Cornerstone LMS, SCORM, Camtasia, Articulate Storyline, or Whatfix/WalkMe.
At least four years of experience in technical training and support in a legal or professional services environment.
At least two years of experience creating test scenarios with an emphasis on usability and user experience.
Strong proficiency in Excel, Word, and PowerPoint.
Strong organizational skills, attention to detail, judgment, interpersonal communication, analytical and problem-solving skills.
Ability to work effectively with others, preserve confidentiality and exercise discretion, work under pressure, and manage multiple projects with competing deadlines and priorities.

Nice To Haves

Experience creating xAPI integrations.
Knowledge of eLearning development software, such as Articulate Storyline or Camtasia.
Experience with reporting and data analytics.
Familiarity with project management.

Responsibilities

Lead implementation, administration, and ongoing optimization of learning technologies and digital adoption platforms, such as content authoring tools and Whatfix/WalkMe.
Administer the firm’s learning management system, including content and learner management, troubleshooting, reporting, and ongoing system maintenance.
Manage integrations between the firm’s HCM system and digital adoption platforms, including integration design, data validation, synchronization, and troubleshooting.
Establish technical and quality standards for digital learning solutions, including SCORM/xAPI packaging, quality assurance, documentation, and reporting, and coach team members on applying them consistently.
Lead pilots, testing, and evaluation of emerging digital adoption and AI-enabled learning technologies, and recommend solutions to improve platforms, workflows, and learning experiences.
Partner with functional leaders, Learning & Development, Compliance, and other departments to identify learning technology needs, advise on solutions, and support program launches and firmwide initiatives.
Design and deliver digital learning and technology adoption programs through classroom instruction, software demonstrations, workshops, webinars, and individual coaching; use participant feedback to improve effectiveness.
Serve as an escalation point for complex technical issues and user inquiries related to digital adoption systems, and develop documentation and resources that support effective technology use.
Develop surveys, reports, and other measurement tools to evaluate learning effectiveness, technology adoption, and program outcomes, and recommend improvements based on findings.
Contribute to digital learning strategy and continuous improvement by evaluating industry trends, recommending enhancements to learning technologies and processes, and supporting additional projects as needed.