Digital Adoption Platform Designer

AAA • Costa Mesa, CA

22h • $74,500 - $99,500

About The Position

The Digital Adoption Platform Designer designs and implements digital adoption initiatives to help the organization make effective use of digital business process tools and assets. As a member of the ET&D Instructional Design team, the designer works with stakeholders across the organization, including ET&D management, to develop and deliver digital adoption training programs focused on employee development and end-user experience.

The role applies learning and development theories and instructional design methods to create software training through digital adoption platforms (DAPs). It assesses needs and use cases, develops solutions, evaluates results using platform analytics and KPIs, and iterates to improve outcomes. The designer also coordinates software readiness, training, and communications with business, technical, and ET&D partners; builds stakeholder consensus; and maintains DAP processes, standards, procedures, project plans, and implementations. The role works with the DAP vendor to make effective use of available development-tool features.

Occasional travel to off-site business meetings or conferences is required (listed as 5%). The starting pay range is $74,500–$99,500. Full-time employees are eligible to participate in an incentive program based on organizational, team, and personal performance. Auto Club Enterprises reports nearly 17,000 employees across 24 states and more than 18 million members.

Requirements

• Bachelor’s degree or equivalent combination of education and experience required.
• Experience working in a deadline-driven environment, with attention to detail and the ability to multitask and prioritize competing work.
• Ability to independently manage several projects simultaneously and work under tight deadlines.
• Ability and enthusiasm to learn technologies and explain technical issues to audiences including enterprise architects, developers, and management.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Instructional design or learning and development experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• 7–9 years of business systems operations experience preferred.
• 1–3 years of digital adoption platform implementation experience preferred.
• 1–3 years of supervisory experience preferred.
• Instructional design or learning and development certifications preferred.
• HTML, CSS, and/or JavaScript experience desired.
• UX background desired.
• Familiarity with Workday, Salesforce, SumTotal, Guidewire, or other enterprise software preferred.

Responsibilities

• Design and implement digital adoption platforms across the company’s training region and other digital business process assets.
• Collaborate with business, technical, and ET&D partners to deliver software readiness, training, and communications on time.
• Use instructional design methodology to create software training through the digital adoption platform.
• Assess DAP needs and use cases, develop creative solutions, measure results, and iterate to improve outcomes.
• Work with management and instructional designers to evaluate solution impact using DAP analytics and measure results against KPIs in Training Plans and Scope documents.
• Gather feedback and obtain stakeholder consensus from project initiation through final approval.
• Deliver in an environment with multiple stakeholders, competing priorities, and timelines.
• Create and maintain DAP processes, standards, procedures, and project plans.
• Troubleshoot and maintain DAP implementations over time.
• Collaborate with the DAP vendor to ensure the organization uses available features of the DAP development tool.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level