Digital Adoption Senior Strategist
About The Position
The Digital Adoption Senior Strategist serves as a subject-matter expert and technical resource for the firm’s learning technology and digital adoption tools, including AI-enabled learning tools. As part of the Digital Learning Team within the global Learning & Development team, the Senior Strategist works independently and collaboratively on complex projects, establishes technical standards, and coaches team members to support the implementation, support, and adoption of digital adoption technologies. The role contributes to the Firm’s digital learning strategy and continuous improvement initiatives and includes approximately 5–10% travel.
Requirements
- Bachelor’s degree.
- At least five years of experience working in or managing learning technology, such as Cornerstone LMS, SCORM, Camtasia, Articulate Storyline, or Whatfix/WalkMe.
- At least four years of experience in technical training and support in a legal or professional services environment.
- At least two years of experience creating test scenarios with a priority on usability and user experience.
- Strong proficiency in Excel, Word, and PowerPoint.
- Strong organizational skills and attention to detail.
- Good judgment and strong interpersonal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work harmoniously and effectively with others, preserve confidentiality and exercise discretion, work under pressure, and manage multiple projects with competing deadlines and priorities.
Nice To Haves
- Experience creating xAPI integrations.
- Knowledge of eLearning development software, such as Articulate Storyline or Camtasia.
- Experience with reporting and data analytics.
- Familiarity with project management.
Responsibilities
- Lead the implementation, administration, and ongoing optimization of learning technologies and digital adoption platforms, such as content authoring tools and Whatfix/WalkMe.
- Administer the Firm’s learning management system, including content and learner management, troubleshooting, reporting, and ongoing system maintenance.
- Manage integrations between the Firm’s HCM system and digital adoption platforms, including integration design, data validation, synchronization, and troubleshooting.
- Establish technical and quality standards for digital learning solutions, including SCORM/xAPI packaging, quality assurance, documentation, and reporting, and coach team members on their consistent application.
- Lead pilots, testing, and evaluation of emerging digital adoption and AI-enabled learning technologies and recommend solutions.
- Partner with functional leaders, Learning & Development, Compliance, and other departments to identify learning technology needs, advise on solutions, and support program launches and firmwide initiatives.
- Design and deliver digital learning and technology adoption programs through classroom instruction, software demonstrations, workshops, webinars, and individual coaching; incorporate participant feedback to improve effectiveness.
- Serve as an escalation point for complex technical issues and user inquiries related to digital adoption systems, and develop supporting documentation and resources.
- Develop surveys, reports, and other measurement tools to evaluate learning effectiveness, technology adoption, and program outcomes, and use findings to recommend improvements.
- Evaluate industry trends, recommend enhancements to learning technologies and processes, and support additional projects as needed.
Benefits
- Bonus eligibility.
- Comprehensive benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
