Digital Activation Outbound Specialist

U.S. Bank•Minneapolis, MN

1d•$80,370 - $98,230•Hybrid

About The Position

The Digital Activation Outbound Specialist works from an assigned lead queue to place timely calls at key points in the client lifecycle, guide clients through account setup and digital enrollment, and resolve or escalate issues that create friction. This individual-contributor role partners closely with bankers and product and operations teams. Successful candidates are confident on the phone, resilient in an outbound calling environment, and motivated by measurable outcomes such as contact rate, funding, and adoption of digital banking tools. The role requires working from a U.S. Bank location three or more days per week. The posted pay range is $80,370 to $98,230; the actual range may vary by role location. U.S. Bank offers benefits subject to eligibility requirements.

Requirements

Bachelor’s degree or equivalent work experience.
One to four years of client management, outbound sales, or contact center experience.
Confident phone communication, resilience in an outbound calling environment, and motivation by measurable outcomes such as contact rate, funding, and digital banking tool adoption.

Nice To Haves

Working knowledge of business banking and money movement products, or the ability to ramp up quickly.
Proven outbound calling experience with consistent performance against contact and conversion goals.
Detailed knowledge of business, financials, products and services, and the market.
Strong problem-solving skills and comfort navigating multiple digital banking systems.
Basic knowledge of account management, project management, operations, and logistics.
Ability to manage high call volume, multiple tasks, projects, and deadlines simultaneously.
Proven customer service and client relations skills, including situational leadership and dispute or conflict resolution.
Strong presentation, interpersonal, verbal, and written communication skills.

Responsibilities

Exercise judgment and make decisions that positively affect the business line’s operations.
Conduct proactive outbound outreach to assigned clients, maintaining a disciplined call cadence, following up, and documenting interactions accurately.
Drive onboarding outcomes, including account funding, online banking enrollment, debit card activation, and bill pay or money movement setup.
Help resolve client issues and banker questions, using applicable tools to resolve or escalate them to the appropriate support channel.
Identify client needs and refer opportunities to bankers and partner teams for follow-up.
Work with clients and other departments to support successful client outcomes, communicating with clients as appropriate.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.