Diagnostics Solutions Consultant
About The Position
The Diagnostics Solutions Consultant (DSC) is a field-based, customer-facing member of Zoetis’s sales team. The role sells diagnostic instruments, tests, products, and services within an assigned U.S. territory and builds and maintains customer relationships to maximize retention. The DSC is accountable for achieving budgeted sales quotas in targeted accounts, maintaining sales-funnel and customer-profile information in the system, and collaborating with Zoetis colleagues to support the Diagnostics business. The position requires travel within the assigned territory, estimated at up to 60%–70%. Extensive driving and periodic overnight travel are required, with approximately 4–8 overnight stays per month depending on the territory. The DSC visits existing and prospective customers, transports and demonstrates equipment, provides customer support, and generates new business. The role requires fluent English and the ability to safely lift and move 60 pounds.
Requirements
- At least four years of demonstrated sales experience or relevant technical/clinical experience; medical, scientific, or healthcare industry experience is preferred.
- At least an associate’s degree, preferably with a science or business emphasis, or equivalent experience.
- Fluent English.
- Valid driver’s license, clean driving record, and auto insurance.
- Ability to safely lift and move 60 pounds.
- Ability to travel within the assigned territory as required, up to 60%–70%, including extensive driving and periodic overnight travel.
- Ability to transport, set up, and demonstrate equipment.
Nice To Haves
- Bachelor’s degree, preferably with a science or business emphasis.
- Sales or relevant technical/clinical experience in the medical, scientific, or healthcare industry.
- Expertise in veterinary terminology and science.
- Experience selling capital equipment in physician and/or veterinary clinics.
- Ability to make presentations, including financial presentations, at all levels.
- Early-adopter behaviors and rapid learning ability.
- Ability to absorb and apply technical information and demonstrate technical sales capabilities.
- Ability to grow technical knowledge through relationships and creative solutions while enhancing customer loyalty.
- Understanding of current and future market trends, sales initiatives, and information affecting the business and organization.
- Knowledge of competitors and their value messaging.
- Understanding of how strategies and tactics work in the marketplace.
- Organizational, prioritization, and time-management skills.
- Ability to multitask and work independently.
- Ability to balance strategic and tactical business requirements.
Responsibilities
- Develop and maintain a thorough understanding of diagnostic products and services.
- Travel to existing and prospective customer offices, targeting 3–4 existing customers and 3–4 new business opportunities per day.
- Document customer and prospect interactions in the online system.
- Transport equipment to customer and prospective customer locations.
- Lift, set up, and demonstrate diagnostic solutions, equipment, and features.
- Explain the uses and benefits of products and services, answer questions, and communicate the value proposition.
- Secure purchase orders for diagnostic products and services.
- Provide ongoing customer support in person, by phone, and by email for product, technical, and service concerns.
- Make periodic courtesy calls and inform clients about new products, services, and potential instrumentation updates.
- Coordinate with sales, accounting, and technical staff to address customer needs and questions promptly.
- Work cooperatively with Diagnostic Technical Specialists to provide strong customer service and enhance utilization.
- Generate new business and leads, including placing instruments in competitors’ accounts, academia, and research settings, and gathering referrals from existing customers.
- Successfully complete all phases of the required training program, including associated assessments.
- Support billing and collection efforts.
- Safely lift and move 60 pounds.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
