Diagnostic Success Partner-Texas

Antech Diagnostics•Austin, TX

7d•$64,000 - $79,000•Remote

About The Position

The Diagnostic Success Partner (DSP) grows customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products. Aligned with an assigned region, the DSP supports existing customers, identifies hospitals positioned for growth, and determines appropriate tactics to achieve that growth. The DSP partners closely with the Diagnostic Sales Manager, Diagnostic Sales Associates, and other sales team members to coordinate growth initiatives and resolve customer concerns. The role focuses on customer service, retention, and growth through regular customer outreach, analysis of territory performance, coordination with Marketing and Sales, and discussion of opportunities with hospitals in person or virtually. The DSP shares information about Antech innovations, products, and programs; contributes to growth marketing tools and resources; and maintains account information using multiple software systems. The position also serves as a knowledgeable resource on Antech’s products and services, supports business meetings and referral relationships, researches customer needs before site visits, and performs data collection and analysis to identify opportunities. The position is remote, and candidates must be based in Texas. Occasional travel of up to 20% may be required. The associate primarily works in a typical office or remote home-office environment, with pets present. The role involves computer and phone use, extended sitting, and occasional movement and lifting of up to 15 pounds. The target pay range is $64,000–$79,000 annually.

Requirements

Bachelor’s degree in Animal Health, Biological Sciences, Lab Sciences, or a business-related field, or on-the-job sales experience in a related field.
At least 1–2 years of experience as a veterinary technician, laboratory technician, or medical assistant.
At least 2 years of sales or customer service experience in a professional service industry; experience in animal or human healthcare is preferred.
Ability to maintain professionalism with internal and external customers.
Ability to interact and work positively with a variety of people and departments, in person and over the phone.
Ability to communicate effectively and positively with personnel at all levels by phone.
Strong interpersonal, communication, negotiation, and collaboration skills.
Strong analytical skills and exceptional attention to detail.
Ability to take initiative and work independently.
Flexible and adaptable approach to a fast-changing, complex environment.
Ability to learn new and existing software quickly.
Ability to analyze and interpret large amounts of data and synthesize it into an actionable plan using an assigned CRM.
Ability to meet the role’s physical demands, including regular computer keyboarding, frequent sitting, standing, walking, reaching, hearing, and speaking; occasional stooping, bending, kneeling, crouching, and lifting or moving up to 15 pounds.
Must be based in Texas.
Occasional travel of up to 20% may be required.

Nice To Haves

Knowledge of diagnostic services is strongly preferred.
Experience in animal healthcare or human healthcare is preferred.

Responsibilities

Determine which clients to focus growth efforts on and work with the field sales team to achieve growth goals.
Call identified customers regularly, provide superior customer service, address concerns with a solution-driven approach, and support long-term customer retention.
Monitor monthly customer retention lists and review territory growth goals to identify growth opportunities and attrition risks.
Coordinate with Marketing and Sales to target areas for customer growth and retention.
Contact hospitals in person or virtually to discuss opportunities and provide support.
Inform customers about Antech innovations, new products, and programs that can grow product utilization, using growth marketing programs and tools.
Work with Marketing to identify needs for growth marketing tools and resources.
Use software systems, including Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office, to service accounts and maintain company records.
Maintain proficiency across Antech’s product and service portfolio and serve as a subject matter resource to new-to-organization DSMs and DSAs.
Attend relevant business meetings to discuss hospital performance and growth opportunities.
Build and maintain referral-source relationships and connect DSMs with new business opportunities.
Research before site visits to anticipate issues and improve the customer experience.
Coordinate daily support and customer activities at meetings as assigned.
Collect, process, model, and analyze data accurately to identify opportunities.
Solve problems and route issues to the appropriate associates for resolution.
Participate in enterprise initiatives and special projects, and perform other duties as assigned to support customer growth, retention, and support.
Navigate ambiguous situations consistently with Mars’ Five Principles and uncompromising integrity.

Benefits

Paid time off and holidays
Medical, dental, and vision plans
Company-paid basic life insurance and supplemental life insurance
Company-paid short- and long-term disability
Flexible spending accounts and health savings accounts
Paid parental leave
401(k) with company match
Tuition and continuing education reimbursement
Life Assistance Program
Pet care discounts
Industry-competitive benefits package addressing health, wellness, and financial needs