Diagnostic Imaging Services Coordinator

UT MD Anderson Cancer Center•Houston, TX

About The Position

The University of Texas MD Anderson Cancer Center is seeking Diagnostic Imaging Services Coordinators to support its OSI Retrieval Center within the Patient Reception Services department. In a fast-paced, high-volume environment, the coordinator serves as a central resource for faculty, technologists, clinical teams, and external partners, helping coordinate imaging services and support an exceptional patient experience. The role facilitates patient scheduling, maintains operational workflows, and supports clinical staff. The position is scheduled Monday through Friday, 8:30 AM to 5:00 PM. Required education is a high school diploma or equivalent. Candidates must have relevant work experience, including experience in a healthcare or medical environment, as detailed in the requirements. Additional education may substitute for required experience on a one-to-one basis. A pre-employment skills test may be required.

Requirements

High school diploma or equivalent.
Relevant work experience, including two years in a healthcare or medical environment; alternatively, two years in a healthcare setting with the preferred education and experience in oncology.
Ability to pass a pre-employment skills test if required and administered by Human Resources.
Ability to satisfy and maintain requirements necessary to ensure the continued security and integrity of critical infrastructure, if applicable to the position.

Nice To Haves

Bachelor's degree in Business Administration.
Education and experience in oncology.

Responsibilities

Schedule procedures across multiple imaging modalities accurately and within established timelines and standards.
Provide accurate information about imaging schedules, procedure preparations, and available services.
Apply knowledge of imaging protocols, scheduling capacity, and workflow efficiencies to optimize daily operations.
Develop, maintain, and modify scheduling templates to support resource utilization.
Coordinate with team members to ensure timely and accurate workflow processing.
Ensure receipt of schedules from grant-funded sites to prevent scheduling errors.
Monitor, assess, and adjust daily operations for efficiency.
Assist patients with financial inquiries or direct them to the appropriate department.
Support resolution of unread imaging exams when needed.
Manage information flow among referring physicians, radiologists, and staff, and follow up promptly to resolve issues.
Maintain complete and accurate patient documentation.
Communicate professionally by phone, email, paging systems, and in routine or urgent situations.
Provide patient-centered communication in all interactions.
Answer calls according to team standards while demonstrating MD Anderson's core values.
Provide courteous service to patients, staff, and visitors.
Offer direction, support, and training to internal and external staff.
Maintain a safe and compliant work environment in accordance with Joint Commission and institutional guidelines.
Communicate updates about policies, procedures, and operational changes.
Participate in departmental meetings, in-services, and required education programs.
Use RIS, StatusBoards, and other relevant software applications to support efficient operations.
Maintain and order office or medical supplies as needed.
Perform additional duties as assigned.