Diagnostic Appointment Scheduler I

Physicians East•Greenville, NC

16h•Onsite

About The Position

Physicians East, P.A. is a team of healthcare professionals focused on delivering quality, cost-efficient, comprehensive healthcare to Eastern North Carolina. The Diagnostic Appointment Scheduler schedules patients for diagnostic testing efficiently and promptly, while providing a favorable impression of the organization to staff, patients, and the public. The role requires strong interpersonal communication, commitment to teamwork, punctuality, meeting deadlines, and reliable follow-through. This permanent, full-time position is based at the Greenville Arlington location. The schedule is Monday through Friday, either 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m. Overtime may be required to ensure patient care, task completion, and timely return of calls. Weekend work is rare but may occasionally be necessary. The position reports to the Manager of Diagnostics and has no supervisory responsibilities. Work is performed in an office environment with constant telephone contact and frequent communication with patients and staff. The work may be fast-paced, stressful, and interruptive. Physical demands include prolonged sitting and viewing and typing on computer screens, as well as occasional stooping, bending, and stretching. Manual dexterity is required to operate a keyboard, telephone, copier, fax machine, and other office equipment. The job requires typing 60 words per minute, vision correctable to 20/20, and hearing in the normal range for telephone contacts. Candidates must have a high school diploma or equivalent and computer experience. Strong software skills, including knowledge of Word and Excel, are required. A two-year degree, medical office experience, familiarity with diagnostic orders and testing, and proficiency with applications such as NextGen or Centricity are preferred.

Requirements

High school diploma or equivalent.
Computer experience.
Strong software skills, including knowledge of Word and Excel.
Strong interpersonal communication skills and the ability to create a favorable impression with staff, patients, and the public.
Strong team commitment, including meeting deadlines, punctuality, and excellent follow-through.
Ability to type 60 words per minute.
Vision correctable to 20/20 and hearing in the normal range for telephone contacts.
Ability to work the stated Monday-through-Friday schedule.

Nice To Haves

Two-year degree.
Medical office experience.
Familiarity with diagnostic orders and testing.
Demonstrated proficiency with software applications such as NextGen, Centricity, and/or related applications.

Responsibilities

Schedule, coordinate, cancel, and reschedule patient appointments, and relay necessary messages to staff.
Maintain and update current information on diagnostic schedules.
Answer and screen telephone calls, take messages, and provide information.
Schedule CT, MRI, ultrasound, nuclear, mammography, and other requested diagnostic tests.
Answer questions about patient appointments and testing.
Provide patients with testing preparation instructions.
Determine availability of work-in slots for STAT testing requests.
Maintain the diagnostic appointment desktop.
Complete and send Request for Referral Appointment Authorizations to the Managed Care Representative and notify patients of referred appointment dates and times.
Adhere to department and company policies and maintain confidentiality.
Attend meetings as required.