DevOps Engineer - Logging

We are seeking a DevOps Observability Engineer to join our Logging Infrastructure Engineering team at LivePerson. In this role, you will be responsible for developing, deploying, and managing the Observability solution that provides actionable insights into our application infrastructure. You will have the opportunity to understand the design and architecture of new logging infrastructure, collaborate with the team to deliver innovative solutions, investigate complex problems, and advocate for solutions that balance quality and speed. Additionally, you will assist internal teams with leveraging LivePerson's IaC and Configuration Management technologies, as well as implement and maintain LivePerson's Kubernetes Logging platform.

Understand the design and architecture of new highly-available and fault-tolerant cloud-based logging infrastructure, as well as how we redesign existing systems

Participate and collaborate with the team taking ownership of the fast growing logging infrastructure and deliver bar-raising solutions

Investigate hard-to-pin-down problems across a complex and distributed architecture so you can explain root causes and propose solutions

Advocate for solutions that help teams launch quality software without compromising delivery speed

Participates in the team’s on-call rotation in accordance to LivePerson’s on-call requirements

Assist internal teams with issues and training around leveraging LivePerson’s IaC and Configuration Management technologies, such as Terraform and Ansible

Implement and maintain LivePerson’s Kubernetes Logging platform

• 3+ years of experience in a DevOps or Software Engineering role
• Experience with building successful production software systems using ELK stack (Filebeat, Logstash, Elasticsearch), Dashboards, and Alerts
• Experience with working with PubSub, Cloud Routers, GKE (Kubernetes/Helm) on GCP
• Experience with working with Terraform TFE
• Exposure to Fluentd, Puppet, and Linux preferred
• Good to have some experience or willingness to learn Python, Makefile, Github/Gitlab
• Familiarity creating architectures that scale with volume and are fault-tolerant
• Familiarity with distributed systems and asynchronous messaging
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)
• Excellent English level

• Health benefits: medical, dental, and vision
• Development benefits: Native AI learning
• Option to work remotely
• Support for entrepreneurial spirit
• Opportunity to chase down big ideas and become experts
• Collaborative and supportive work environment
• Inclusion and diversity initiatives through employee resource groups
• Equal opportunity employer
• Reasonable accommodations for applicants and employees with disabilities