CloudOps Manager

LivePerson is seeking a talented CloudOps Manager to lead their Cloud Operations and Virtualization team. The ideal candidate should have a strong engineering background, excellent communication skills, and the ability to hire, mentor, train, motivate, retain, and lead new team members. They will be responsible for managing and overseeing the cloud infrastructure, ensuring high levels of availability and performance. Additionally, they will collaborate with the Security team to ensure necessary security strategies are implemented and drive the development of employees through professional development programs and engagements.

Lead the Cloud Operations and Virtualization team, responsible for GCP cloud operations, virtualization systems (VMware + OpenStack), image management, VM provision automation, and various other platform solutions the company relies on.

Lead the troubleshooting of complex incidents in production environments.

Manage and oversee the cloud infrastructure, ensuring high levels of availability and performance.

Collaborate with the Security team to ensure infrastructure embraces and applies necessary security strategy.

Drive the development and engagement of employees through professional development programs, tasks of increasing complexity, projects, and engagements.

Provide direction on emerging technologies to be incorporated into infrastructure products and services to deliver the overall IT strategy successfully.

Introduce innovative, differentiating infrastructure capabilities that enhance our overall competitive capabilities and employee productivity.

Help drive cloud-first initiatives with best-of-breed industry providers such as GCP, AWS, and Azure.

Identify and request changes that impact the enterprise; understand the change management process, risk assessments, and risk mitigation for each change; plan, brief, and implement the change.

• Bachelor's degree in Computer Science, Computer Engineering, or related technical discipline, or equivalent engineering work experience in a CloudOps, DevOps, or similar role
• 6+ years of experience in a DevOps or CloudOps role with 2+ years of management experience
• Strong experience in one of the major public cloud providers (GCP, AWS, or Azure, with GCP being preferred)
• Strong leadership skills and a desire to mentor junior talent
• Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders
• Cloud certifications in GCP, AWS, or Azure are preferred
• ITIL certification is preferred

• Health benefits: medical, dental, and vision coverage
• Development benefits: Native AI learning
• Option to work remotely
• Support for entrepreneurial spirit and big ideas
• Opportunities for growth and mentorship
• Excellent communication and interpersonal skills
• Inclusive and diverse work environment
• Equal opportunity employer
• Reasonable accommodations for applicants with disabilities