Development Operations Coordinator

DuPage Senior Citizens Council•Lombard, IL

2d•$65,000 - $80,000•Onsite

About The Position

The Development Operations Coordinator supports the development function at the DuPage Senior Citizens Council/Kane Senior Council (DSCC/KSC), a not-for-profit, volunteer-driven organization serving older adults and designated as the Meals on Wheels and Community Dining provider in DuPage and Kane County. This full-time, on-site role is the operational backbone of fundraising and a bridge between donor-facing development work and the organization’s financial and compliance functions. The Coordinator reports to the Development Director and is responsible for accurate donor records, timely gift processing and acknowledgments, reliable reporting, and tracking prospects and donor engagement.

Requirements

3–5 years of experience in nonprofit development operations, donor database management, or a closely related administrative role.
High proficiency in a CRM platform.
Strong analytical and reporting skills, including comfort working with data and generating meaningful insights.
Exceptional attention to detail and organizational skills.
Ability to manage multiple deadlines simultaneously without losing accuracy.
Collaborative and service-oriented approach to supporting the fundraising team.
Strong organizational, communication, research, project management, and writing skills.
PC proficiency and knowledge of Microsoft software.
Experience working with tight time frames and making quick decisions in a fast-paced environment.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Ability to interact well with older adults.
Excellent communication and problem-solving skills, including excellent verbal and written communication.

Nice To Haves

Kindful experience.
Experience with prospect research tools such as Donor Search, iWave, or similar.

Responsibilities

Own and maintain the Kindful donor database as the primary source of truth for development activity, including gift entry, contact records, soft credits, relationship notes, and household links.
Generate monthly, quarterly, and annual development reports, including gift summaries by fund, donor retention analysis, LYBUNT/SYBUNT lists, event participation, grant pipeline status, and board-level dashboards.
Produce grant-specific financial reports and supporting documentation required by foundation and government funders.
Process gifts within 48 hours of receipt and generate acknowledgment letters and tax receipts within five business days.
Manage acknowledgment and tax receipt workflows for online, check, stock, and in-kind donations.
Support the Director of Development with prospect research.
Track donor engagement activity in Kindful, including meeting notes, cultivation touchpoints, solicitation outcomes, and stewardship tasks.
Manage the development calendar with the Director, including grant deadlines, acknowledgment timelines, campaign schedules, and reporting due dates.
Support monthly gift reconciliation in partnership with the CFO and finance team.
Manage event data entry and reconciliation between Give Smart and Kindful during event season, and advocate for technology solutions that reduce manual data transfer.

Benefits

$65,000–$80,000 compensation, commensurate with experience and CRM proficiency.
Paid time off: 10 sick days per year, 10 vacation days after completion of 3 months of continuous service, and 11 paid holidays.
Health insurance with HMO or PPO options.
Dental PPO.
100% employer-paid life insurance.
Short- and long-term disability.
401(k).
Travel reimbursement.
Professional development training.
LGBTQ+ cultural competency training.
Company-sponsored events.