Coordinator, Development Operations

Horace Bushnell Memorial Hall•Hartford, CT

7d•$25 - $27

About The Position

The Coordinator, Development Operations provides essential support to the Development team by managing daily gift entry, maintaining accurate and reliable donor data, and assisting with operational processes that help meet fundraising goals and deliver strong donor experiences. The role reports to the Director, Annual Fund & Development Operations and is a non-exempt, hourly position working 37.5 hours per week, including occasional nights and weekends. The coordinator processes donations and related documentation, maintains constituent records and gift files, supports donor acknowledgments and pledge management, and provides database assistance to department users. The position also assists with annual gala operations, responds to donor inquiries, verifies matching gifts, and identifies and implements AI tools and technologies to improve workflows and operational efficiency. Other responsibilities and administrative tasks may be assigned to support Development operations.

Requirements

One year of high-volume, accurate data entry experience is preferred.
Proficiency with Microsoft Office Suite, particularly Excel and Word.
Strong organizational skills and superior attention to detail.
Effective communication skills and the ability to interact professionally with colleagues and donors.
Willingness and ability to adapt to new tools and technologies.
Ability to quickly learn new systems, policies, and procedures, especially in a complex database and team environment.
Strong time-management skills and ability to prioritize tasks.
Flexible and accessible, with the ability to work independently and collaboratively.

Nice To Haves

College degree preferred, but not required.
Familiarity with fundraising platforms such as Paciolan or Salesforce is preferred but not required.
One year of high-volume, accurate data entry experience is preferred.

Responsibilities

Manage daily gift processing, including collecting and entering donations, processing credit card transactions, and preparing cash receipts for deposit accurately and promptly.
Review supporting documentation to determine appropriate campaigns, funds, and appeals for gifts, ensuring alignment with donor intent and internal guidelines.
Prepare a Daily Gift Report detailing gift activity and assessing performance against fundraising benchmarks and goals.
Generate pledge reminder lists and coordinate their distribution with Development colleagues.
Generate, print, and mail donor acknowledgment letters in a timely and accurate manner.
Enter new constituents and update constituent and institutional information, coordinating with non-Development colleagues when appropriate and maintaining record accuracy and integrity.
Scan and electronically store documents and maintain organized hard-copy gift files for audit and compliance purposes.
Support database users by running basic queries, reports, and lists for research, events, and other department requests.
Conduct simple outreach and respond to donor inquiries to assist with gift completion and confirm donor information or intent.
Complete matching gift verification and substantiation requests in coordination with donor employers and matching gift platforms.
Assist with annual gala execution, including RSVP management and data entry for sponsor commitments, guest records, ticket purchases, and other event-related tasks.
Identify and implement emerging AI tools and technologies to streamline workflows, enhance productivity, improve data analysis, and strengthen operational efficiency.
Perform additional responsibilities and administrative tasks as assigned to support Development operations.