Development Liaison

The Donor Network Inc•Las Vegas, NV

10h

About The Position

The Development Liaison supports the mission, goals, and strategic plan of Nevada Donor Network, Inc. (NDN) by supporting the development, implementation, maintenance, and evaluation of educational and development strategies designed to increase organ and tissue donation. The position promotes effective communication with relevant stakeholders to facilitate donation. The Development Liaison serves as the primary liaison between NDN and coroner/medical examiner offices, hospitals, first responders, funeral homes, healthcare professionals, and other assigned partner organizations. The role supports donor referrals, authorization and permission processes, case coordination, referral management, and real-time donation activity, including on-site and remote support. It coordinates donor logistics and supports daily Donor Care Unit operations, including donor intake, case coordination, continuity of operations, donor release, and chain of custody. The position builds and maintains relationships with referral partners, assesses partner needs, conducts surveys and after-action reviews, and identifies opportunities for improvement. It plans and delivers education and training, supports partner compliance with donation standards and regulations, and coordinates resources, supplies, materials, events, and outreach. The role also maintains accurate records and communicates case activity, partner needs, and operational concerns to leadership and stakeholders.

Requirements

Demonstrated accuracy and thoroughness.
Active listening skills.
Ability to handle conflict and work through antagonistic situations.
Customer-oriented approach while following company procedures.
Attention to detail.
Effective communication skills.
Honesty and integrity.
Organizational skills and a systematic approach to work.
Accountability and responsibility for one's conduct.
Self-confidence in making decisions.
Time-management skills and ability to meet deadlines.
Ability to build teams and help groups work toward a goal.
Effective oral and written communication skills.
Sound judgment and adaptability to workplace change.
Ability to work effectively with people regardless of age, gender, race, ethnicity, religion, or job type.
Ability to comply with established guidelines, policies, standards, and legislation.
Commitment to NDN's core purpose, values, and strategic anchors.
Proficiency in Microsoft Office programs and openness to learning electronic medical record systems.
Comfort working with decedents.

Nice To Haves

Bachelor's degree in business, marketing, a field of science, or a similar area of study; an equivalent combination of education, training, and relevant work experience may be considered in lieu of a degree.
Experience in customer service, healthcare, or education.

Responsibilities

Follow policies and procedures to ensure compliance with governing and regulatory agency rules and regulations.
Participate in Donation Development responsibilities for American Association of Tissue Banks (AATB) and Centers for Medicare and Medicaid Services (CMS) inspections and accreditation.
Establish and maintain effective working relationships with internal stakeholders and external stakeholders in the NDN Donation Service Area.
Serve as the primary liaison between NDN and coroner/medical examiner offices, hospitals, first responders, funeral homes, healthcare professionals, and other assigned partner organizations.
Support donor referrals, authorization and permission processes, case coordination, and referral management in accordance with current standards of practice.
Respond to real-time donation activity with on-site and remote support; address barriers, resolve issues, and communicate case updates to stakeholders and leadership.
Coordinate donor logistics, including transportation, identification, release, and maintaining chain of custody.
Support daily Donor Care Unit operations, including donor intake, case coordination, continuity of operations, and donor release processes.
Maintain accurate and timely documentation in iTransplant and other required systems, ensuring donor records, case data, partner information, activity tracking, and reporting are complete and compliant.
Develop and maintain relationships with assigned hospitals, coroner/medical examiner offices, and other referral partners through visits, outreach, responsiveness, and collaboration.
Conduct partner needs assessments, hospital surveys, post-donor surveys, after-action reviews, and outcome reporting to identify process improvements and strengthen partner satisfaction.
Plan, develop, and deliver education, training, presentations, orientation programs, continuing education opportunities, and resource materials for referral partners.
Support partner compliance with donation regulations, standards, policies, and best practices through education, consultation, process improvement, and operational support.
Coordinate partner resources, supplies, educational materials, events, and outreach activities.
Identify operational, partner, and donor-related challenges and collaborate with stakeholders to develop solutions and resolve them promptly.
Communicate with Administrators on Call, department leadership, partner champions, and interdisciplinary teams about case activity, partner needs, operational concerns, and improvement opportunities.
Participate in departmental meetings, committees, quality improvement initiatives, special projects, community events, and organizational programs.
Maintain confidentiality and comply with NDN policies, procedures, regulatory requirements, safety standards, and the NDN Motor Vehicle Driving Policy.
Perform other duties and special projects as assigned by leadership.