Development Database Coordinator

Humane Colorado•Denver, CO

17h•$25 - $27

About The Position

The Development Database Coordinator is responsible for accurate, timely gift entry into the CRM from multiple sources and for ongoing donor data stewardship. The role maintains data quality and consistent entry standards so the Development team can rely on clean records, efficient processes, and stronger fundraising capacity. The position processes gifts and maintains donor and gift records, supports reconciliation and reporting, documents procedures, and assists internal teams with CRM questions, research, training, and data stewardship projects. It also supports the Development Operations Director in evaluating tools and training end users, and may assist with fundraising events and special projects. The role emphasizes professional, respectful communication and collaboration with employees at all levels, and may also involve contact with the general public and business partners. It may require travel to different work sites and consists of five eight-hour shifts.

Requirements

Gift entry and reconciliation experience.
Experience with CRM data management.
Excellent computer skills, including a high level of proficiency with databases and Microsoft Office Suite.
Demonstrated organizational skills, including prioritizing and managing multiple detailed tasks.
Strong customer service skills and a can-do attitude, with the ability to remain focused and calm in difficult situations.
Ability to exercise complete discretion when dealing with confidential information.
High standards of excellence and a commitment to honesty and accuracy.
Associate degree or equivalent experience.
Three years of experience with CRM data management and fundraising-related experience with a nonprofit organization.

Nice To Haves

Experience with Virtuous CRM+.
Experience with data querying, exporting, and reporting.
Experience with high-volume data imports and exports.
Previous experience maintaining a large volume of fundraising and constituent data in a nonprofit environment.

Responsibilities

Enter and import gifts into the CRM from manual entry, batch imports, workplace giving, third-party platforms, events, and other channels, ensuring accuracy and timely processing.
Research and process workplace and third-party gifts, and maintain login credentials for partner portals used in gift intake.
Flag large or unusual gifts during processing and promptly share details with the fundraising team.
Record refunds, adjustments, and write-offs in the CRM as needed.
Maintain data quality across donor and gift records, including duplicates, incomplete fields, coding consistency, and record hygiene.
Update donor information promptly based on requests received by phone, mail, email, or the organization website.
Support priority data stewardship projects and routine CRM record maintenance.
Document gift entry and reconciliation procedures, recommend process improvements, and keep documentation current.
Support internal teams with CRM questions and research related to records, gift entry and adjustments, and basic reporting.
Coach and train CRM end users as needed.
Reconcile gifts and investigate discrepancies identified during processing or by Accounting to keep CRM revenue aligned with finance.
Produce revenue, gift, and donor reports and data extracts as requested.
Support monthly and annual close and audit/IRS documentation needs related to gift and donor data in the CRM.
Resolve balancing issues by researching and correcting donor and gift records.
Support the Development Operations Director in evaluating new tools and training end users.
Attend and assist with special fundraising events and activities as needed.
Assist with special projects as assigned.
Prioritize the needs of internal and external patrons, communicate clearly and respectfully, support a positive team environment, address conflict directly, and appropriately express concerns.