Development and Database Coordinator

Planned Parenthood of Delaware•Wilmington, DE

2d•$23 - $25

About The Position

Under the supervision and direction of the Development & Communications Director, the Development and Database Coordinator manages and maintains the systems, databases, processes, and administrative operations that support Planned Parenthood of Delaware’s fundraising and development activities. The role oversees donor-record integrity and accuracy, manages the donor database and related technology platforms, develops reports and tracking tools, and coordinates data-management processes supporting fundraising strategy, revenue tracking, and organizational decision-making. The coordinator collaborates with the Development & Communications Director and other departments to streamline workflows, maintain accurate records, support fundraising initiatives, and administer development operations. Responsibilities span database management, gift-processing and reconciliation support, reporting and analytics, records administration, and systems support for annual giving, major gifts, planned giving, grants, sponsorships, special events, and other development initiatives. The position also supports volunteer-program administration and recordkeeping and helps maintain efficient, consistent processes across the External Affairs department. The position requires an associate’s and/or bachelor’s degree in a preferred related field, one to two years of relevant experience, proficiency with Microsoft Office and Excel, and strong communication, organizational, analytical, and detail-oriented skills. It involves working across Agency sites, an irregular schedule that may include weekends, early mornings, and evenings, and an environment that may involve exposure to bodily fluids, cleaning solvents, chemicals, moderate noise, and protestors. Salary is $23–$25 an hour.

Requirements

One to two years of experience in database management, data administration, development, operations, or a related field.
Proficiency in Microsoft Office, Excel, data analysis, and report generation.
Strong verbal and written communication skills.
Ability to multitask, set priorities, and organize large quantities of information and materials.
Detail-oriented approach.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in various formats.
Ability to work effectively under pressure amid conflicting demands; flexibility, strong organization, creativity, and ability to set and meet deadlines.
Ability to read and interpret periodicals, professional journals, procedure manuals, and technical procedures, and to write reports, procedure manuals, and correspondence.
Listening and interpersonal communication skills, including the ability to communicate clearly and interact professionally and sensitively with diverse patients, staff, and volunteers in a non-judgmental manner.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Accurate keyboarding skills and capacity to learn position-specific software and electronic communication tools.
Ability to meet the position’s physical demands, including close vision, hearing and listening, clear speech, walking, lifting and carrying up to 25 pounds, stooping, kneeling, bending, sitting, standing, and using hands to finger, handle, and feel equipment.
Valid driver’s license or ability to provide reliable transportation to perform Agency duties at various sites.

Nice To Haves

Associate’s and/or bachelor’s degree in Non-profit Administration/Management, Information Systems, and/or Non-Profit Organization.
Experience working with donor databases; DonorPerfect is preferred.
Proficiency in data integrity, recordkeeping, reporting, and process improvement.
Project management skills.
Proficiency in Microsoft Outlook and internet usage is helpful.

Responsibilities

Coordinate the Agency donor database, including generating, designing, and analyzing reports; segmenting donors; analyzing data; resolving duplicate records; and developing fundraising reports.
Reconcile monthly donations with the Finance Department and resolve discrepancies between donor records and financial reports.
Standardize data entry and conduct regular data audits to monitor errors and duplicate records.
Maintain segmented donor lists, including entry-level, recurring, and mid-level donors, to support targeted campaigns, donor retention, and revenue analysis.
Support the External Affairs Department’s use of development databases, fundraising platforms, and other project technology; identify opportunities to improve data management, workflows, and efficiency.
Provide administrative and systems support for donor acknowledgements, gift documentation, and stewardship processes.
Support administration of the Annual Campaign by producing donor lists, identifying major, lapsed, and potential donors, enlisting board members for personal solicitation, and tracking responses.
Support donor cultivation through giving-history analysis, recommended approaches to donors and donor groups, and prospect research before donor meetings.
Coordinate External Affairs bulk mailings, including list preparation, data verification, address management, mail merges, and coordination with internal teams and external vendors.
Assist with volunteer-program retention, communication, tracking, and workflow, as applicable.
Support the External Affairs Department at community events.
Abide by the mission of Planned Parenthood of Delaware.
Perform other related duties as required.