Development Operations & Database Manager

Walking Mountains•Avon, CO

13h•$58,000 - $68,000•Onsite

About The Position

The Development Operations & Database Manager is a member of the Walking Mountains Development Team and reports to the Director of Development. The Manager administers and maintains the organization’s donor database, ensures data integrity, processes gifts and donor acknowledgments accurately and promptly, prepares fundraising and development reports, and coordinates with Finance to ensure charitable contributions are accurately recorded and reconciled between the development database system and QuickBooks. Monthly reconciliations cover revenue and outstanding pledge payment due dates and amounts. The Manager supports fundraising effectiveness through preliminary donor and prospect research, accurate donor and organizational contact information, and database tools and processes that support donor cultivation, stewardship, and moves management. Working with Development colleagues, other departments, and external consultants as applicable, the Manager helps ensure development systems and operations are accurate, efficient, and responsive to the team’s needs. The position is located in the Avon office, with occasional participation in off-campus Development events and initiatives. The role may require occasional evening and weekend work to support donor engagement, events, and other Development priorities. The salary range is $58,000–$68,000, depending on qualifications.

Requirements

Three or more years of progressively responsible experience in nonprofit Development operations and donor database management and gift processing, or a closely related field, is preferred.
Experience administering a donor database or CRM system, including data integrity, reporting, user management, and troubleshooting, is preferred.
Experience with donor acknowledgment procedures, development-related reporting, and financial reconciliation processes is preferred.
Familiarity with fundraising and event technology platforms such as Bloomerang, OneCause, the Colorado Gives Day platform, and other online donation platforms, or demonstrated ability to learn and manage multiple platforms effectively.
Strong proficiency with Microsoft Excel and Word and Google Workspace, including Gmail, Docs, and Sheets.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines while maintaining accuracy, timely delivery, and follow-through.
Strong interpersonal and communication skills and a collaborative, service-oriented approach to supporting colleagues and donors.
Self-motivated and accountable, with enthusiasm for the mission of Walking Mountains.
Demonstrated ability to work with diverse teams and commitment to diversity, equity, and inclusion.
Flexible, team-oriented approach and willingness to work occasional evenings and weekends as donor engagement, events, and other Development priorities require.

Nice To Haves

Experience with Bloomerang is strongly preferred.
Experience supporting donor or prospect research and moves-management processes is preferred.

Responsibilities

Partner with the Director of Development, Development Team members, and colleagues in Marketing, Finance, and Programs on cross-departmental work.
Administer and maintain the Bloomerang donor database, including data entry and integrity, user access, consistent data-entry practices, reports, credit card processing, electronic fund transfers, and troubleshooting; coordinate with external technical support providers as needed.
Provide relevant staff training on Bloomerang and OneCause.
Monitor donations and fundraising data across OneCause, WebConnex, the organization’s website donation platform, and the Colorado Gives Day website donation platform; verify accurate imports into Bloomerang and identify and resolve discrepancies and duplicates.
Process gifts and donor acknowledgments and tax forms accurately and promptly; enter or import and verify contributions in Bloomerang, send acknowledgments, and maintain records of completed acknowledgments.
Serve as the primary Development liaison with Finance and collaborate to maintain accurate, consistent financial records in Bloomerang and QuickBooks, support appropriate revenue recognition, reconcile revenue and outstanding pledge payment due dates and amounts monthly, and provide development information needed for audits.
Generate and maintain Development reports and donor information, including revenue, outstanding pledges and due dates, giving histories, lapsed donors, donor and sponsorship levels, recognition categories, stewardship, event invitations, and benefit fulfillment.
Generate annual report donor lists by applicable category and work with solicitors to finalize accurate recognition lists.
Support implementation and maintenance of Bloomerang moves-management processes, including database tools, workflows, tracking procedures, and reports, in collaboration with Development leadership and external consultants.
Conduct preliminary research on new donors using Bloomerang and DonorSearch, highlighting indicators of philanthropic capacity and interest.
Maintain accurate donor and organizational contact records and classifications, and collaborate with Development colleagues to establish and consistently apply contact categories, roles, and relationships in Bloomerang.
Provide database and administrative support for development events and auctions. For A Taste of Nature, set up and maintain the OneCause website for tickets, sponsorships, guests, and auction donations; enter related information before, during, and after the event; provide reports and administrative assistance; and manage guest registration.
Coordinate with the Vice President of Development, Director of Development, Development Manager, and colleagues to ensure development information is communicated accurately and promptly for entry and maintenance in Bloomerang.
Help establish and reinforce consistent information-sharing, recordkeeping, and coordination procedures across the Development Team, and collaborate on standard operating procedures to streamline processes and improve efficiency.
Perform other duties as assigned.