Development and Database Coordinator

Planned Parenthood of Delaware•Wilmington, NC

About The Position

Under the supervision and direction of the Development & Communications Director, the Development and Database Coordinator manages and maintains the systems, databases, processes, and administrative operations that support Planned Parenthood of Delaware’s fundraising and development activities. The role oversees the integrity and accuracy of donor records, manages the donor database and related technology platforms, develops reports and tracking tools, and coordinates data management processes supporting fundraising strategy, revenue tracking, and organizational decision-making. The coordinator works collaboratively with the Development & Communications Director and other departments to streamline workflows, maintain accurate records, support fundraising initiatives, and administer development operations effectively. Responsibilities cover database management, gift processing and reconciliation support, reporting and analytics, records administration, and systems support for annual giving, major gifts, planned giving, grants, sponsorships, special events, and other development initiatives. The position also supports volunteer-program administration and recordkeeping and helps maintain efficient, consistent processes across the External Affairs department.

Requirements

One to two years of experience in database management, data administration, development, operations, or a related field.
Proficiency in Microsoft Office, Excel, data analysis, and report generation.
Strong verbal and written communication skills.
Ability to multitask, set priorities, and organize large quantities of information and materials.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in various formats.
Ability to work effectively under pressure and manage conflicting demands.
Flexibility, strong organization, creativity, attention to detail, and ability to set and meet deadlines.
Ability to read and interpret periodicals, professional journals, procedure manuals, and technical procedures, and to write reports, procedure manuals, and correspondence.
Strong listening and interpersonal communication skills, and ability to interact professionally and sensitively with diverse patients, staff, and volunteers in a non-judgmental manner.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Excellent keyboarding accuracy and ability to learn software and electronic communication tools.
Ability to meet the position’s physical demands, including lifting and carrying up to 25 pounds, walking, sitting, standing, bending, stooping, kneeling, and using hands to handle equipment.
Valid driver’s license or other ability to provide reliable transportation to perform agency duties at various sites.

Nice To Haves

Associate’s degree and/or bachelor’s degree in Non-profit Administration/Management, Information Systems, and/or Non-Profit Organization.
Experience working with donor databases; DonorPerfect is preferred.
Proficiency in data integrity, recordkeeping, reporting, and process improvement.
Project management skills.
Proficiency in Microsoft Outlook and internet usage.

Responsibilities

Coordinate all aspects of the agency donor database, including report generation, design, analysis, donor segmentation, data analysis, duplicate-record resolution, and development of fundraising reports.
Reconcile monthly donations in collaboration with the Finance Department and resolve discrepancies between donor records and financial reports.
Standardize data entry and conduct regular data audits to monitor errors and duplicate records.
Maintain segmented donor lists, including entry-level, recurring, and mid-level donors, to support targeted campaigns, donor retention, and revenue analysis.
Support the External Affairs Department in using development databases, fundraising platforms, and project technology; identify opportunities to improve data management, workflows, and efficiency.
Provide administrative and system support for donor acknowledgements, gift documentation, and stewardship processes.
Support the Annual Campaign by producing donor lists, identifying major donors and lapsed or potential donors, enlisting board members for personal solicitation, and tracking responses.
Support donor cultivation through giving-history analysis, recommendations for donor and donor-group approaches, and prospect research before meetings.
Coordinate External Affairs bulk mailings, including list preparation, data verification, address management, mail merging, and coordination with internal teams and external vendors.
Assist with volunteer-program retention, communications, tracking, and workflows, as applicable.
Support the External Affairs Department at community events.
Abide by the mission of Planned Parenthood of Delaware.
Perform other related duties as required.