Donor Stewardship and Database Coordinator

Humane Society of Sarasota County•Sarasota, FL

1d•Onsite

About The Position

The Donor Stewardship and Database Coordinator supports the Humane Society of Sarasota County’s fundraising operations by maintaining reliable donor data and strengthening donor relationships. The position serves as the primary administrator and internal resource for Virtuous CRM and supports gift processing, donor stewardship, fundraising reporting, financial reconciliation, and the data used for organizational decision-making. The coordinator maintains donor records, giving histories, communication preferences, relationships, and engagement activity; processes and codes contributions from a range of giving sources; and prepares acknowledgments, receipts, and gift-related correspondence. The role also creates reports, queries, dashboards, donor lists, and analyses, and supports donor segmentation, prospect research, moves management, outreach lists, and donor engagement efforts. Working across Finance and Advancement, the coordinator reconciles fundraising revenue between Virtuous and the accounting system, researches discrepancies, conducts database audits, manages imports and exports, maintains data standards and quality controls, and supports system integrations and opportunities to improve workflows through automation and technology. This is a full-time, exempt/salaried, 40-hour-per-week position in the Finance & Administration department. It is based in a shelter environment with exposure to cats and dogs, and may require weekend or holiday availability based on organizational needs. The position does not supervise staff.

Requirements

At least 3 years of experience working with nonprofit fundraising databases, donor management systems, or comparable CRM platforms.
Understanding of nonprofit gift processing, donor acknowledgments, fundraising reporting, database management, and donor stewardship.
Comfort creating database queries, reports, exports, and constituent segments.
High proficiency in Microsoft Excel and comfort managing, organizing, and analyzing complex datasets.
Exceptional attention to detail and commitment to accurate, organized, reliable data.
Ability to understand how strong data supports donor relationships and fundraising strategy.
Interest in improving processes, solving problems, and finding more efficient ways of working.
An associate’s degree or an equivalent combination of education and relevant professional experience.
Passion for animal welfare and alignment with HSSC’s mission and values.

Nice To Haves

Experience with Virtuous CRM.
A bachelor’s degree.

Responsibilities

Administer Virtuous CRM and serve as the organization’s primary internal resource for the system.
Maintain accurate donor records, giving histories, communication preferences, relationships, and engagement activity.
Record and code charitable contributions from checks, online and recurring gifts, matching gifts, donor-advised funds, grants, events, securities, planned gifts, and other sources.
Generate timely and accurate donor acknowledgments, receipts, and gift-related correspondence.
Create reports, queries, dashboards, donor lists, and analyses related to fundraising performance and donor engagement.
Support donor segmentation, prospect research, moves management, outreach lists, and identification of opportunities to strengthen donor engagement.
Reconcile fundraising revenue between Virtuous and the accounting system, and investigate discrepancies.
Conduct database audits, resolve discrepancies, manage imports and exports, and maintain data standards and quality controls.
Support integrations between Virtuous and other organizational systems.
Identify opportunities to streamline workflows, improve data quality and reporting, and use automation and technology more effectively.