Detroit Promise Coach

Henry Ford College•Mi, MI

About The Position

Henry Ford College is hiring a Detroit Promise Coach who reports to the Detroit Promise Program Coordinator. The Coach is part of an integrated team providing individualized academic and personal support to an assigned group of Detroit Promise students. Coaches support students for three years, from their transition into college as first-time freshmen through completion of a community college degree. The program aims to improve persistence, credit accumulation, and graduation rates among Detroit Promise students. The role includes coaching students, identifying and responding to risk factors, connecting students with college and community resources, collaborating with college departments and Detroit Regional Chamber DSF staff, and tracking student progress and communications. The Coach also represents the College at student orientation programs, supports summer transition processes, maintains confidential student records, and contributes to reports and webpages related to student success and program completion. Additional job-related duties may be assigned.

Requirements

Bachelor’s degree from an accredited institution of higher education.
Experience working with diverse populations.
Knowledge of student development and resources that promote student success.
Experience networking and cultivating relationships.
Demonstrated presentation and public-speaking experience.
Ability to encourage and empower students to make their own decisions.
Commitment to supporting students from underrepresented populations.
Ability to lead a team, work independently and collaboratively across areas, and lead projects through completion.
Organizational, planning, customer service, and critical-thinking skills.
Experience developing program goals, evaluating outcomes, and monitoring expenditures.
Experience with Microsoft Office products, software applications, internet tools, social media, communication tools, and student information systems.
Understanding of new student populations, including their backgrounds, issues, and the factors needed to support their success.
Ability to establish goals and implement strategies to meet objectives.
Knowledge of community college philosophy, post-secondary preparation, student services, academic curriculum, and financial assistance programs.
Ability to lead, plan, and coordinate activities and events.
Ability to collaborate with departments and outside constituents to secure cooperation and coordinate programs.
Ability to educate and present information at orientation events to diverse audiences in support of student success.
Ability to gather and analyze data and produce reports.
Excellent professional oral and written communication skills.
Ability to model quality service and interactions with students and community members.
Ability to work effectively with diverse staff, students, and community members.
Ability to maintain confidentiality and exercise good judgment when handling confidential or sensitive issues.
Ability to take initiative, perform varied duties independently, and balance multiple priorities.
Ability to resolve varied situations, issues, problems, and requests appropriately.
Strong coordination and analytical skills.
Ability to travel and a valid driver’s license.

Nice To Haves

Two or more years of relevant and progressive experience in recruitment, orientation, advising, or student affairs-related areas.
Bilingual in Spanish or Arabic.
Understanding of local, state, and national economic, social, and demographic trends and their effects on student enrollment.
Knowledge of HFC systems, policies, services, academic programs, transfer options, and staff.

Responsibilities

Provide individualized outreach to students based on identified academic, financial, and mental health risk factors, and assist them in developing individual plans for success.
Refer and connect students with relevant College resources and coordinate additional outreach and support with College stakeholders.
Coach students to help them reach their goals.
Connect students with campus resources, including Counseling, SOS, ALS, Tutoring, Veterans, and Financial Aid, and with appropriate off-campus services.
Coordinate with Detroit Regional Chamber DSF staff to align student support and integrate HFC students into the larger DSF cohort.
Work with first-, second-, and third-year DSF students to improve persistence, retention, and graduation by helping them engage with campus support services and navigate college life.
Represent Student Orientation Programs and the College professionally.
Monitor and record individual student progress and maintain consistent, confidential student records.
Collaborate across College departments and services to understand processes, systems, and services and resolve student issues.
Work with Academic Advisors, staff, and faculty to support career community objectives and outcomes.
Exercise independent judgment, decision-making, and follow-through in student service matters with internal and external constituents.
Keep current on technologies that promote student success and participate in committees and task forces related to student success and completion.
Generate reports assessing student success using College and departmental metrics.
Track student visits, phone calls, and emails, and respond to student and employee requests within 24 hours.
Contribute to developing program webpages related to student program completion and success.
Support students during the summer as they complete college transition processes.
Perform additional job-related duties as assigned.