Detection & Investigation Analyst Lead - Retail Bank Operations

PNC•Home Location-MI (MIHM1), MI

1d•Remote

About The Position

As a Detection & Investigation Analyst Lead in PNC's Retail Bank Operations organization, the role reviews and investigates customer cases, reports, and work for potential and actual loss. It helps minimize fraud, Anti-Money Laundering, and organizational risk through early detection of suspicious activity and controls to prevent losses. The position may lead the work of or train detection and investigation staff. The role researches and analyzes bank activities and reports to identify potentially fraudulent or suspicious activity, recommends dispositions, and identifies gaps and control enhancements. It uses established research procedures to resolve issues, identify trends, and escalate them as appropriate. The analyst follows standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure, shares best practices with team members or service partners, and maintains appropriate analysis documentation while coordinating with internal or external stakeholders. The position is based remotely in Michigan, subject to approval by PNC and eligibility by location. Approved remote work must be performed from a quiet, secure, confidential home workspace; occasional in-office participation may be required based on business needs. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Bachelor's degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, including knowledge of practices that prioritize customer needs and satisfaction and use of that information to create customer solutions.
Ability to assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

Previous experience working in credit card fraud or disputes.
Previous experience working in Excel.
Previous experience using Fiserv, Frist Track, First Disputes, and LIS.
Strong attention to detail and time management.
Familiarity with how interest is billed on credit cards.
Analytical thinking, customer solutions, decision making, operational risks, problem resolution, researching, and risk mitigation strategies.
Knowledge of Anti-Money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, and Standard Operating Procedures.

Responsibilities

Review and investigate customer cases, reports, and work for potential and actual loss.
Detect suspicious activity early and help minimize fraud, Anti-Money Laundering, and organizational risk.
Control and prevent losses.
Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Recommend dispositions and identify gaps and control enhancements.
Use defined research procedures to identify and resolve issues, identify trends, and escalate as appropriate.
Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss.
Share best practices among the team and/or service partners.
Prepare and maintain documentation of analysis performed and coordinate with internal or external stakeholders as appropriate.
May lead the work of and/or train detection and investigation staff.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.