Destination Services Manager

Broward County • Fl 33316, FL

1d

About The Position

Broward County’s Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is seeking an experienced services leader to build, manage, and inspire a new Destination Services team. The position supports group sales, sports sales, and special events by maintaining relationships with local industry partners, connecting meeting planners with resources, and helping maximize visitors’ economic impact. A core measure of success is group rebooking. The manager works closely with the sales team to ensure seamless transitions between service and sales and to create a consistent experience that encourages repeat business.

The manager oversees an in-house team servicing meetings and conventions of all sizes, from single-facility events to complex city-wide programs. The role calls for knowledge of hotel meetings-focused service and association and corporate event dynamics. The manager is a primary contact for hotels, attractions, restaurants, transportation providers, and other partners, and is responsible for team development, participation in departmental budgeting and strategy, forecasting operational needs, and communicating achievements and opportunities to leadership. The work requires adapting to last-minute changes and resolving unexpected issues calmly and effectively.

This position performs complex professional services and supervisory work involving dynamic programs and partnership management at the GFLCVB. It works under administrative supervision, developing and implementing programs within organizational policies and reporting major activities to executive-level administrators through conferences and reports. The position also supports emergency functions before, during, and after disasters, including staffing Broward County Emergency Operations Shelters during a hurricane or other major event. Related work may be assigned.

Requirements

• Bachelor’s degree from an accredited college or university in business, marketing, communications, hospitality, journalism, or a field relevant to the area of assignment.
• Four years of experience in marketing, journalism, business, hospitality, event services, communications, or closely related work.
• At least three years of experience planning and executing complex, large-scale conferences and/or events.
• Proficiency in Microsoft Office, CRM platforms such as Simpleview, and event tools including Cvent, EmpowerMINT, and LinkedIn.
• Exceptional communication skills and a strong customer-service orientation.
• Ability to adapt to last-minute changes and resolve unexpected issues quickly while maintaining a calm, solution-oriented approach.

Nice To Haves

• Certified Destination Management Executive (CDME).
• Certified Meeting Professional (CMP).
• Professional certification in marketing, advertising, tourism, or hospitality from an accredited school or association.
• Hotel experience in a meetings-focused service role and a deep understanding of association and corporate event dynamics.
• Prior experience as a meeting planner, convention services manager, or event manager.

Responsibilities

• Build, manage, and inspire a new Destination Services team.
• Oversee the team servicing meetings and conventions of all sizes, from single-facility events to large, complex city-wide programs.
• Support group sales, sports sales, and special events by maintaining strong relationships with local industry partners and connecting meeting planners with resources.
• Work with the sales team to coordinate transitions between service and sales and support group rebooking and repeat business.
• Serve as a primary point of contact for hotels, attractions, restaurants, transportation providers, and other partners.
• Develop the team and participate in departmental budgeting and strategy.
• Forecast operational needs and communicate achievements and opportunities to leadership.
• Adapt to last-minute changes and resolve unexpected issues with a calm, solution-oriented approach.
• Develop and implement programs within organizational policies and report major activities to executive-level administrators through conferences and reports.
• Support emergency functions before, during, and after a disaster, including staffing Emergency Operations Shelters during a hurricane or other major event.
• Perform related work as assigned.

Benefits

• Eleven paid holidays each year.
• Two weeks of paid vacation (Paid Time Off) per year.
• Tuition reimbursement of up to $2,000 annually.
• Up to 40 hours of Job Basis Leave for eligible positions.
• Paid parental leave.
• Health benefits, including the Neighborhood Health Plan and Consumer Driven Health Plan.
• County-funded Health Savings Account of up to $2,000 annually with the Neighborhood Health Plan.
• Florida Retirement System (FRS) Pension or Investment Plan.
• 457 Deferred Compensation plan with County matching up to $2,000 a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager