Destination Services Manager
About The Position
We are seeking an energetic, service-driven, and relationship-focused professional to serve as our next Destination Services Manager. In this highly visible role, you will help position Sandy Springs as a premier destination for meetings, events, and group travel by delivering exceptional service and creating memorable visitor experiences. If you thrive in hospitality, enjoy building partnerships, and have a passion for showcasing all that a community has to offer, this is an exciting opportunity to make a meaningful impact. As a key representative of Visit Sandy Springs, you will work closely with meeting planners, event organizers, tourism partners, and local businesses to ensure every visitor receives first-class support and a warm welcome. The Destination Services Manager plays a central role in advancing Sandy Springs’ tourism initiatives and strengthening the city’s brand as a destination of choice. This position combines customer service, event coordination, community partnership development, logistics, and strategic destination support to enhance the visitor experience from first inquiry through final departure.
Requirements
- Bachelor’s degree in Hospitality, Tourism, Business, or a related field
- Minimum of five (5) years of experience in tourism, hospitality, customer service, or event coordination
- Equivalent combinations of education and experience will be considered
- Deliver professional, high-quality service in a fast-paced environment
- Communicate clearly and effectively, both verbally and in writing
- Prioritize, multitask, and manage time efficiently
- Build and maintain positive relationships with clients, vendors, and stakeholders
- Demonstrate strong organization, problem-solving, and follow-through
- Embrace diversity and contribute to a welcoming, inclusive atmosphere for all visitors
Nice To Haves
- Principles of tourism marketing and destination management
- Local points of interest, event venues, restaurants, hotels, and visitor resources in and around Sandy Springs
- CRM software and visitor data management tools
- Group travel, service delivery trends, and hospitality best practices
Responsibilities
- Design, implement, and manage destination services for group visitors, meetings, and events
- Serve as the liaison between Visit Sandy Springs, group clients, and local vendors to coordinate services and logistics
- Track and manage inbound referrals and service requests using Customer Relationship Management (CRM) software
- Assign incoming Requests for Proposals (RFPs) to the Senior Director of Sales & Services when appropriate
- Provide personalized recommendations and support for dining, lodging, attractions, entertainment, and cultural events
- Assist with transportation planning, directions, and onsite logistics for groups and organizations
- Attend trade shows, familiarization (FAM) tours, and tourism-related events to represent Visit Sandy Springs
- Monitor tourism trends and manage inventory of brochures, maps, promotional items, and materials
- Maintain inventory of brochures, maps, and promotional materials at Sandy Springs hotels
- Maintain and report on the destination services budget and procure supplies in accordance with financial guidelines
- Foster strong working relationships with local tourism stakeholders, vendors, and hospitality businesses
- Develop and implement service strategies to enhance visitor experience and brand engagement
- Promote the Visit Sandy Springs brand at events and through outreach initiatives
- Align service efforts with industry best practices and current tourism trends
Benefits
- Three competitive medical plan options for you and your family, along with dental and vision coverage
- 10 paid holidays per year, plus 1 floating holiday
- Accrued paid vacation and sick leave
- City-paid life and AD&D insurance, short-term disability, and long-term disability
- A City-paid Employee Assistance Program (EAP)
- A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan
- Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree
- Identity Theft Insurance
- Access to an on-site gym
- FirstNet (AT&T) Phone Discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
