Desktop Technician - BIA

Wichita Tribal Enterprise•Fort Duchesne, UT

10d•Onsite

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is hiring an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations. The role installs, configures, maintains, and troubleshoots desktop systems, laptops, mobile devices, network connectivity, and enterprise software. It provides Tier II/III support, resolves complex issues, and helps ensure reliable IT system and equipment operation. The successful candidate has strong troubleshooting and customer service skills and can work independently with minimal supervision in a fast-paced, mission-driven environment. Work must comply with federal cybersecurity requirements, organizational IT policies, and service-level agreements. The position also supports cybersecurity and compliance activities, including adherence to NIST SP 800-53 controls and FISMA requirements, following security procedures, assisting with updates and approved configurations, reporting potential incidents or vulnerabilities, and protecting government information and sensitive data. Work is primarily performed in a professional office or federal government facility, with frequent interaction with end users, technical teams, and government personnel. Travel between facilities or support locations may be required, and work may occasionally take place in field or construction environments. Extended or irregular hours may be required for mission-critical operations, maintenance, or technical emergencies. U.S. citizenship is required. The candidate must be able to obtain and maintain any required federal suitability determination, background investigation, or security clearance, and complete required screening.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least three years of hands-on technical support experience in an enterprise IT environment.
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals.
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems.
Experience diagnosing network connectivity issues involving LANs, servers, and network switches.
Experience supporting Microsoft Office Suite and Google Workspace applications.
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment.
Proficiency installing, configuring, maintaining, and troubleshooting Microsoft Windows operating systems.
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols.
Ability to diagnose and resolve complex hardware, software, and connectivity issues.
Familiarity with IT service management practices, incident tracking, and service-level requirements.
Ability to prioritize multiple support requests while maintaining performance standards.
Strong analytical, organizational, problem-solving, and technical documentation skills.
Excellent verbal and written communication skills and a customer-service-oriented approach.
Ability to work independently with minimal supervision and collaborate effectively with technical teams and government personnel.
U.S. citizenship.
Ability to obtain and maintain the required federal suitability determination, background investigation, or government security clearance, as applicable.
Successful completion of required pre-employment and government screening requirements.
Ability to lift and move equipment weighing up to 15 pounds, with occasional heavier lifting as required.
Visual acuity sufficient for computer use, technical troubleshooting, and equipment identification, including close, distance, and color vision.

Nice To Haves

Experience supporting GIS, AutoCAD, or other specialized technical applications.
Experience in federal government, Department of the Interior, or other regulated IT environments.
Familiarity with NIST SP 800-53, FISMA, and federal information security requirements.
Experience with enterprise ticketing systems, remote support tools, and IT service management processes.
Experience with system imaging, endpoint management, IT asset management, and software deployment solutions.
Relevant industry certifications, including CompTIA A+, Network+, Security+, or Microsoft certifications.

Responsibilities

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and related peripherals.
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software applications.
Support and maintain Microsoft Windows operating systems in enterprise IT environments.
Diagnose and resolve network connectivity issues involving LANs, servers, network switches, and related infrastructure.
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, and other standard business applications.
Support specialized applications such as GIS and AutoCAD.
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements.
Troubleshoot complex technical issues, identify root causes, and implement corrective actions.
Document incidents, service requests, troubleshooting activities, and resolutions in designated IT ticketing systems.
Monitor and respond to assigned service requests in accordance with SLAs and performance standards.
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and other IT support teams.
Ensure IT systems and support activities comply with cybersecurity policies, federal security requirements, and technical standards.
Provide technical guidance, end-user training, and assistance with IT systems, applications, and best practices.
Maintain technical documentation, troubleshooting procedures, and knowledge base articles.
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement.
Identify opportunities to improve processes, standardization, and efficiency in technical support operations.
Perform duties in accordance with NIST SP 800-53 security and privacy controls and support FISMA compliance.
Follow security procedures for system access, authentication, endpoint protection, configuration management, and vulnerability remediation.
Assist with security updates, patches, and approved system configurations.
Identify and report potential cybersecurity incidents, vulnerabilities, and unauthorized system activity.
Maintain the confidentiality, integrity, and availability of government information systems and sensitive data.
Comply with applicable government, contractual, and company policies and procedures and maintain confidentiality of government systems, personnel, technical information, and sensitive program data.