Desktop Technician - BIA

Wichita Tribal Enterprise•Whiteriver, AZ

11d•$50,000 - $58,000

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations. The position installs, configures, maintains, and troubleshoots desktop systems, laptops, mobile devices, network connectivity, and enterprise software. It provides Tier II/III support, resolves complex issues, and helps ensure reliable IT systems and equipment in a fast-paced, mission-driven environment. Work must comply with applicable federal cybersecurity requirements, organizational IT policies, and established service-level agreements. The role supports end users, technical teams, and government personnel. Work is primarily in a professional office or federal government facility, may involve travel between facilities or support locations, and may occasionally take place in field or construction environments. Extended or irregular hours may be required for mission-critical operations, system maintenance, or technical emergencies. Applicants must be U.S. citizens and able to obtain and maintain any required federal suitability determination, background investigation, or government security clearance. Required pre-employment and government screening must be completed successfully. The position requires confidentiality and compliance with applicable government, contractual, and company policies. Quivera Enterprises and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Businesses, and may apply Indian Preference where authorized by applicable tribal, federal, and contractual requirements.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least three years of hands-on technical support experience in an enterprise IT environment.
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals.
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems.
Experience diagnosing network connectivity issues involving LANs, servers, and network switches.
Experience supporting Microsoft Office Suite and Google Workspace applications.
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment.
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols.
Ability to diagnose and resolve complex hardware, software, and connectivity issues.
Familiarity with IT service management practices, incident tracking, and service-level requirements.
Ability to prioritize multiple support requests while meeting performance standards.
Strong analytical, organizational, problem-solving, and technical documentation skills.
Excellent verbal and written communication skills and a customer-service-oriented approach.
Ability to work independently with minimal supervision and collaborate with technical teams and government personnel.
U.S. citizenship.
Ability to obtain and maintain required federal suitability determination, background investigation, or government security clearance, as applicable.
Successful completion of required pre-employment and government screening.
Ability to comply with applicable federal cybersecurity requirements, including NIST SP 800-53 and FISMA, and maintain confidentiality.
Ability to meet the stated physical demands, including prolonged sitting and computer work, occasional movement and lifting, and sufficient visual acuity and communication ability.

Nice To Haves

Experience supporting GIS, AutoCAD, or other specialized technical applications.
Experience in federal government, Department of the Interior (DOI), or other regulated IT environments.
Familiarity with NIST SP 800-53, FISMA, and federal information security requirements.
Experience with enterprise ticketing systems, remote support tools, and IT service management processes.
Experience with system imaging, endpoint management, IT asset management, and software deployment solutions.
Relevant certifications, including CompTIA A+, Network+, Security+, or Microsoft certifications.

Responsibilities

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
Install, configure, maintain, and troubleshoot hardware, operating systems, and enterprise software applications.
Support and maintain Microsoft Windows operating systems in enterprise IT environments.
Diagnose and resolve network connectivity issues involving LANs, servers, switches, and related infrastructure.
Assist users with Microsoft Office Suite, Google Workspace, Gmail, and other business applications.
Support specialized applications, including GIS, AutoCAD, and other mission-critical software.
Perform system imaging, installations, deployments, upgrades, patch management, and hardware replacements.
Troubleshoot complex technical issues, determine root causes, and implement corrective actions.
Document incidents, service requests, troubleshooting, and resolutions in designated IT ticketing systems.
Monitor and respond to assigned requests in accordance with SLAs and performance standards.
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and other IT teams.
Ensure systems and support activities comply with cybersecurity policies, federal security requirements, and technical standards.
Provide technical guidance and end-user training on IT systems, applications, and best practices.
Maintain technical documentation, troubleshooting procedures, and knowledge base articles.
Assist with IT asset management, inventory, hardware deployment, and lifecycle replacement.
Identify opportunities to improve and standardize support processes and increase efficiency.
Perform duties in accordance with NIST SP 800-53 controls and support FISMA and applicable federal cybersecurity policies.
Follow security procedures for system access, authentication, endpoint protection, configuration management, and vulnerability remediation.
Assist with security updates, patches, and approved system configurations; report potential incidents, vulnerabilities, and unauthorized activity.
Protect the confidentiality, integrity, and availability of government systems and sensitive data.