Desktop Technician - BIA

Wichita Tribal Enterprise•Fort Duchesne, UT

11d•$48,000 - $52,000

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations. The position installs, configures, maintains, and troubleshoots desktop systems, laptops, mobile devices, network connectivity, and enterprise software. It provides Tier II/III support, resolves complex technical issues, and helps ensure reliable operation of IT systems and equipment. The successful candidate is expected to provide strong troubleshooting and customer service, work independently with minimal supervision, and comply with applicable federal cybersecurity requirements, organizational IT policies, and service-level agreements. Work is primarily performed in a professional office or federal government facility, with frequent interaction with end users, technical teams, and government personnel. Travel between facilities or support locations may be required, and occasional work in field or construction environments is possible. Extended or irregular hours may be required for mission-critical operations, system maintenance, or technical emergencies. The role requires U.S. citizenship and the ability to obtain and maintain any applicable federal suitability determination, background investigation, or government security clearance. Candidates must complete required pre-employment and government screenings and comply with applicable security, confidentiality, government, contractual, and company requirements. Physical activities include prolonged sitting, typing, and computer work; occasional walking, standing, bending, reaching, and lifting; and moving equipment weighing up to 15 pounds, with occasional heavier lifting as required.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least three years of hands-on technical support experience in an enterprise IT environment.
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals.
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems.
Experience diagnosing network connectivity issues involving LANs, servers, and network switches.
Experience supporting Microsoft Office Suite and Google Workspace applications.
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment.
Proficiency installing, configuring, maintaining, and troubleshooting Microsoft Windows operating systems.
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols.
Ability to diagnose and resolve complex hardware, software, and connectivity issues.
Familiarity with IT service management practices, incident tracking, and service-level requirements.
Ability to prioritize multiple support requests while maintaining performance standards.
Strong analytical, organizational, problem-solving, and technical documentation skills.
Excellent verbal and written communication skills and a customer-service-oriented approach.
Ability to work independently with minimal supervision and collaborate with technical teams and government personnel.
U.S. citizenship.
Ability to obtain and maintain applicable federal suitability determination, background investigation, or government security clearance, and to complete required pre-employment and government screening requirements.
Ability to comply with applicable federal cybersecurity requirements, including NIST SP 800-53 and FISMA, and maintain confidentiality of government systems, personnel, technical information, and sensitive program data.
Ability to perform the stated physical demands, including prolonged computer work and lifting or moving equipment.

Nice To Haves

Experience supporting GIS, AutoCAD, or other specialized technical applications.
Experience in federal government, Department of the Interior (DOI), or other regulated IT environments.
Familiarity with NIST SP 800-53, FISMA, and federal information security requirements.
Experience with enterprise ticketing systems, remote support tools, and IT service management processes.
Experience with system imaging, endpoint management, IT asset management, and software deployment solutions.
Relevant industry certifications, including CompTIA A+, Network+, Security+, or Microsoft certifications.

Responsibilities

Provide Tier II/III support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software.
Support and maintain Microsoft Windows operating systems in enterprise environments.
Diagnose and resolve network connectivity issues involving LANs, servers, switches, and related infrastructure.
Assist users with Microsoft Office Suite, Google Workspace, Gmail, and other business applications.
Support specialized applications such as GIS, AutoCAD, and other mission-critical software.
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements.
Troubleshoot complex technical issues, identify root causes, and implement corrective actions.
Document incidents, service requests, troubleshooting activities, and resolutions in designated ticketing systems.
Monitor and respond to assigned service requests in accordance with SLAs and performance standards.
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and other IT support teams.
Ensure systems and support activities comply with organizational cybersecurity policies, federal security requirements, and applicable technical standards.
Provide technical guidance, end-user training, and assistance with IT systems, applications, and best practices.
Maintain technical documentation, troubleshooting procedures, and knowledge base articles.
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement.
Identify opportunities to improve processes, standardization, and technical support efficiency.
Perform duties in accordance with applicable NIST SP 800-53 security and privacy controls and support FISMA compliance.
Follow security procedures for system access, authentication, endpoint protection, configuration management, and vulnerability remediation.
Assist with security updates, patches, and approved system configurations; report potential incidents, vulnerabilities, and unauthorized activity according to established procedures.
Protect the confidentiality, integrity, and availability of government information systems and sensitive data.