Desktop Technician - BIA

Wichita Tribal Enterprise•Tulsa, OK

11d•$45,000 - $50,000

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations. The role installs, configures, maintains, and troubleshoots desktop systems, laptops, mobile devices, network connectivity, and enterprise software applications. It provides Tier II/III support, resolves complex technical issues, and helps ensure reliable IT systems and equipment. The successful candidate will bring strong technical troubleshooting and customer service skills, and work independently with minimal supervision in a fast-paced, mission-driven environment. Work must comply with applicable federal cybersecurity requirements, organizational IT policies, and established service-level agreements. The position is primarily based in a professional office or federal government facility and involves regular interaction with end users, technical teams, and government personnel. Travel between facilities or support locations may be required. Work may occasionally take place in field or construction environments. Extended or irregular hours may be required to support mission-critical operations, system maintenance, or technical emergencies. Applicants must be U.S. citizens and able to obtain and maintain any required federal suitability determination, background investigation, or government security clearance applicable to the supported contract. Required pre-employment and government screening must be completed successfully. The role also requires confidentiality and compliance with applicable government, contractual, and company policies and procedures.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least three years of hands-on technical support experience in an enterprise IT environment.
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals.
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems.
Experience diagnosing network connectivity issues involving LANs, servers, and network switches.
Experience supporting Microsoft Office Suite and Google Workspace applications.
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripheral equipment.
Proficiency installing, configuring, maintaining, and troubleshooting Microsoft Windows operating systems.
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols.
Ability to diagnose and resolve complex hardware, software, and connectivity issues.
Familiarity with IT service management practices, incident tracking, and service-level requirements.
Ability to prioritize multiple support requests while maintaining performance standards.
Strong analytical, organizational, problem-solving, and technical documentation skills.
Excellent verbal and written communication skills and a customer-service-oriented approach.
Ability to work independently with minimal supervision and collaborate with technical teams and government personnel.
U.S. citizenship.
Ability to obtain and maintain the federal suitability determination, background investigation, or government security clearance required for the supported contract, and to complete required pre-employment and government screening.
Ability to maintain confidentiality and comply with applicable federal cybersecurity, government, contractual, and company requirements.
Prolonged sitting, typing, and computer work; occasional walking, standing, bending, reaching, and lifting; ability to lift and move equipment weighing up to 15 pounds, with occasional heavier lifting as required.
Visual acuity sufficient for computer use, technical troubleshooting, and equipment identification, including close, distance, and color vision.

Nice To Haves

Experience supporting GIS, AutoCAD, or other specialized technical applications.
Experience in federal government, Department of the Interior, or another regulated IT environment.
Familiarity with NIST SP 800-53, FISMA, and federal information security requirements.
Experience with enterprise ticketing systems, remote support tools, and IT service management processes.
Experience with system imaging, endpoint management, IT asset management, and software deployment solutions.
Relevant industry certifications, including CompTIA A+, Network+, Security+, or Microsoft certifications.

Responsibilities

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software applications.
Support and maintain Microsoft Windows operating systems in enterprise IT environments.
Diagnose and resolve network connectivity issues involving LANs, servers, switches, and related infrastructure.
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, and other standard business applications.
Support specialized applications such as GIS, AutoCAD, and other mission-critical software.
Perform system imaging, software installations, deployments, upgrades, patch management, and hardware replacements.
Troubleshoot complex technical issues, identify root causes, and implement corrective actions.
Document incidents, service requests, troubleshooting activities, and resolutions in designated IT ticketing systems.
Monitor and respond to assigned service requests in accordance with SLAs and performance standards.
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and other IT support teams.
Ensure IT systems and support activities comply with organizational cybersecurity policies, federal security requirements, and applicable technical standards.
Provide technical guidance and end-user training on IT systems, applications, and best practices.
Maintain technical documentation, troubleshooting procedures, and knowledge base articles.
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement.
Identify opportunities to improve processes, standardization, and technical support efficiency.
Perform duties in accordance with applicable NIST SP 800-53 security and privacy controls and support FISMA and federal cybersecurity policy compliance.
Follow security procedures for system access, authentication, endpoint protection, configuration management, and vulnerability remediation.
Assist with security updates, patches, and approved system configurations; identify and report potential cybersecurity incidents, vulnerabilities, and unauthorized system activity.
Help maintain the confidentiality, integrity, and availability of government information systems and sensitive data.