Desktop Technician - BIA

Wichita Tribal Enterprise•Port Hall, ID

10d•Onsite

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is hiring an experienced Desktop Technician III to provide advanced end-user computing support for federal government operations. The role installs, configures, maintains, and troubleshoots desktop systems, laptops, mobile devices, network connectivity, and enterprise software. It provides Tier II/III support, resolves complex technical issues, and helps ensure reliable operation of IT systems and equipment while delivering strong customer service and working independently in a mission-driven environment. Work must comply with applicable federal cybersecurity requirements, organizational IT policies, and service-level agreements. The position is primarily based in a professional office or federal government facility, with frequent interaction with end users, technical teams, and government personnel. Travel between facilities or support locations may be required, and occasional work in field or construction environments is possible. Extended or irregular hours may be required for mission-critical operations, system maintenance, or technical emergencies. The candidate must be a U.S. citizen and able to obtain and maintain any required federal suitability determination, background investigation, or security clearance. Required pre-employment and government screening must be completed. The role requires compliance with federal cybersecurity requirements, including NIST SP 800-53 and FISMA, and confidentiality regarding government systems and sensitive information. Physical requirements include prolonged sitting, typing, and computer work; occasional walking, standing, bending, reaching, and lifting; moving equipment weighing up to 15 pounds, with occasional heavier lifting; and sufficient visual acuity and communication ability for the work.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least three years of hands-on technical support experience in an enterprise IT environment.
Experience supporting desktop systems, laptops, mobile devices, printers, scanners, and related peripherals.
Experience installing, configuring, and troubleshooting computer hardware, software, and Microsoft Windows operating systems.
Experience diagnosing network connectivity issues involving LANs, servers, and network switches.
Experience supporting Microsoft Office Suite and Google Workspace applications.
Strong technical knowledge of desktop and laptop hardware, mobile devices, printers, scanners, and peripherals.
Working knowledge of LAN connectivity, network troubleshooting, servers, switches, and basic networking protocols.
Ability to diagnose and resolve complex hardware, software, and connectivity issues.
Familiarity with IT service management practices, incident tracking, and service-level requirements.
Ability to prioritize multiple support requests while meeting performance standards.
Strong analytical, organizational, problem-solving, and technical documentation skills.
Excellent verbal and written communication skills and a customer-service-oriented approach.
Ability to work independently with minimal supervision and collaborate effectively with technical teams and government personnel.
U.S. citizenship.
Ability to obtain and maintain the required federal suitability determination, background investigation, or government security clearance, as applicable.
Successful completion of required pre-employment and government screening requirements.
Compliance with applicable federal cybersecurity requirements, including NIST SP 800-53 and FISMA, and confidentiality requirements.
Ability to meet the stated physical demands, including prolonged computer work, occasional movement and lifting, visual acuity for computer use and equipment identification, and effective communication.

Nice To Haves

Experience supporting GIS, AutoCAD, or other specialized technical applications.
Experience working in federal government, Department of the Interior, or other regulated IT environments.
Familiarity with NIST SP 800-53, FISMA, and federal information security requirements.
Experience with enterprise ticketing systems, remote support tools, and IT service management processes.
Experience with system imaging, endpoint management, IT asset management, and software deployment solutions.
Relevant industry certifications, including CompTIA A+, Network+, Security+, or Microsoft certifications.

Responsibilities

Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
Install, configure, maintain, and troubleshoot computer hardware, operating systems, and enterprise software.
Support Microsoft Windows operating systems in enterprise IT environments.
Diagnose and resolve connectivity issues involving LANs, servers, network switches, and related infrastructure.
Provide technical assistance for Microsoft Office Suite, Google Workspace, Gmail, and other business applications.
Support GIS, AutoCAD, and other specialized mission-critical applications.
Perform system imaging, software installation and deployment, upgrades, patch management, and hardware replacement.
Troubleshoot complex technical issues, identify root causes, and implement corrective actions.
Document incidents, service requests, troubleshooting activities, and resolutions in designated ticketing systems.
Monitor and respond to assigned service requests according to SLAs and performance standards.
Escalate unresolved issues and collaborate with network, systems administration, cybersecurity, and other IT support teams.
Ensure systems and support activities comply with organizational cybersecurity policies, federal security requirements, and technical standards.
Provide technical guidance and end-user training on IT systems, applications, and best practices.
Maintain technical documentation, troubleshooting procedures, and knowledge base articles.
Assist with IT asset management, equipment inventory, hardware deployment, and lifecycle replacement.
Identify opportunities to improve, standardize, and make technical support operations more efficient.
Perform assigned duties in accordance with NIST SP 800-53 security and privacy controls and support FISMA compliance.
Follow security procedures for system access, authentication, endpoint protection, configuration management, and vulnerability remediation.
Assist with security updates, patches, and approved system configurations.
Identify and report potential cybersecurity incidents, vulnerabilities, and unauthorized system activity.
Maintain the confidentiality, integrity, and availability of government information systems and sensitive data.