Desktop Technician - BIA

Wichita Tribal Enterprise•Washington, DC

11d•Onsite

About The Position

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician IV to provide senior-level technical support and lead desktop support initiatives for the Department of the Interior / Indian Affairs (DOI/IA) enterprise user environment. The role serves as a senior technical resource and Subject Matter Expert (SME), resolving highly complex issues, coordinating enterprise system deployments, leading technical projects, and ensuring the reliability and performance of end-user computing environments. The technician operates with minimal to no supervision and provides technical guidance to other technicians while coordinating with federal stakeholders and cross-functional IT teams. The position provides advanced troubleshooting for hardware, software, operating system, and network-related issues; supports Microsoft Windows and specialized enterprise applications such as GIS and AutoCAD; and leads desktop technology projects, upgrades, deployments, and lifecycle initiatives. It also involves project planning and coordination, staff mentoring, development and maintenance of technical documentation and standardized procedures, and compliance with applicable federal cybersecurity and operational requirements. Work is primarily performed in a professional office or federal government facility, with collaboration across technical teams, government stakeholders, and leadership. Projects may span multiple locations. Occasional travel and extended or irregular work hours may be required. U.S. citizenship is required, as is the ability to obtain and maintain the government security clearance required by the supported contract and successfully complete required background investigations and pre-employment screening.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent relevant experience.
At least four years of related IT technical support experience.
Experience providing advanced technical support in enterprise computing environments.
Demonstrated experience leading technical projects, system deployments, or IT initiatives.
Experience developing technical documentation and coordinating complex troubleshooting activities.
Advanced knowledge of enterprise desktop infrastructure, operating systems, hardware, and software applications.
Strong proficiency in Microsoft Windows operating systems and enterprise application support.
Advanced troubleshooting capabilities involving desktop systems, network connectivity, and specialized applications.
Ability to coordinate technical resources and manage multiple project priorities.
Demonstrated ability to provide technical guidance and mentoring to other IT personnel.
Strong technical documentation, analytical, and problem-solving skills.
Ability to work independently with minimal to no supervision.
Excellent written and verbal communication skills and ability to coordinate effectively with government stakeholders, technical teams, and management.
U.S. citizenship required.
Must be able to obtain and maintain the government security clearance required by the supported contract and successfully complete required government background investigations and pre-employment screening.
Must comply with applicable NIST SP 800-53, FISMA, government, contractual, and company requirements and maintain confidentiality regarding government systems, personnel, and sensitive information.
Ability to meet the position’s physical demands, including prolonged sitting, typing, and computer use; occasional walking, standing, bending, and reaching; lifting and moving equipment up to 15 pounds with occasional heavier lifting; and visual acuity sufficient for computer use and technical troubleshooting.

Nice To Haves

Experience leading or coordinating technical teams of five or more personnel.
Experience supporting DOI/IA or other federal government IT environments.
Experience developing technical procedures, SOPs, and project documentation.
Experience supporting GIS, AutoCAD, and specialized enterprise applications.
Experience using enterprise endpoint management, imaging, and deployment solutions.
Familiarity with ServiceNow, Remedy, or similar IT service management systems.
CompTIA A+, Network+, Security+, or Microsoft technical certifications.

Responsibilities

Provide senior-level technical support for complex hardware, software, operating system, and network-related issues in enterprise desktop environments.
Diagnose and resolve advanced technical incidents and perform root cause analysis, implementing corrective actions for recurring or high-impact problems.
Serve as an escalation resource for Desktop Technicians and other IT support personnel.
Support Microsoft Windows operating systems, enterprise applications, network connectivity, associated infrastructure, and specialized applications including GIS and AutoCAD.
Lead and coordinate desktop technology projects, system upgrades, equipment deployments, and other technical initiatives.
Develop project schedules, technical implementation plans, and supporting documentation; coordinate resources, assignments, and deployment activities to meet milestones.
Monitor project progress, identify technical risks, recommend corrective actions, and support enterprise hardware and software lifecycle management.
Ensure technical projects comply with operational requirements, security standards, implementation procedures, and organizational policies.
Serve as a Subject Matter Expert for desktop support technologies, enterprise applications, and technical troubleshooting.
Provide technical guidance and mentoring to Desktop Technicians I–III and support knowledge transfer and staff development.
Assist with prioritizing complex technical assignments and coordinating escalated incident resolution.
Collaborate with Service Center leadership, Federal Functional Leads, and cross-functional IT teams; participate in technical reviews, operational meetings, and project coordination.
Develop and maintain technical procedures, implementation guides, project documentation, and standard operating procedures.
Document complex issues, root cause findings, corrective actions, and system configurations; contribute to knowledge bases and standardized troubleshooting procedures.
Review technical processes and recommend improvements to operational efficiency and consistent desktop support practices.
Ensure assigned technical activities comply with applicable NIST SP 800-53 security and privacy controls and support FISMA and other federal cybersecurity requirements.
Assist with endpoint security, vulnerability remediation, patch management, and approved system configurations.
Identify and report potential security vulnerabilities, incidents, and unauthorized activities.
Maintain confidentiality regarding government systems, personnel, and sensitive information; comply with government, contractual, and company requirements.