Desktop Systems Engineer

SS&C • West Palm Beach, FL

3d • Onsite

About The Position

SS&C is hiring a Desktop Systems Engineer to provide on-site technical support as part of a new client-facing technology support team serving the finance industry. The role supports clients including a large hedge fund and private equity administrator and a large mutual fund transfer agency, helping ensure seamless operations and timely resolution of technical issues.

The position manages a broad range of end-user systems, devices, software, identity and access tools, communications platforms, virtualization environments, security applications, and office hardware. The engineer also works directly with clients and vendors, escalates critical issues, and recommends process improvements while prioritizing client needs, security, and compliance.

Requirements

• A bachelor's degree, or a high school degree and 2 years of related experience.
• Proven expertise in IT on-site support.
• Good understanding and practical knowledge of desktop and notebook computers.
• Good understanding and practical knowledge of desktop operating systems and applications.
• Good understanding and practical knowledge of smartphones, tablets, wearables, and other mobile devices.
• Good understanding and practical knowledge of mobile, web, and cloud applications.
• Good understanding and practical knowledge of virtual desktops and applications.
• Understand the unique challenges faced by front-office financial services.
• Communicate effectively and empathetically.

Responsibilities

• Provide on-site technical support and resolve technical issues.
• Oversee physical and virtual phones using RingCentral.
• Support multifactor authentication with Duo.
• Manage password protocols using SecretServer.
• Handle physical office passes using Brivo.
• Deploy software and troubleshoot remotely using Endpoint Central by ManageEngine.
• Manage Zoom for desktop and Zoom Rooms.
• Administer VMware Horizon and VMware vSphere.
• Manage users and computers within Active Directory and Entra ID.
• Handle Office 365 on desktop and console.
• Use Microsoft Intune for device management.
• Administer the Barracuda email and web filtering console.
• Manage the Trend Micro antivirus console.
• Oversee Adobe Creative Suite operations.
• Ensure printer functionality.
• Deploy and manage hardware resources.
• Escalate critical issues to ensure timely attention.
• Recommend process improvements to enhance client satisfaction.
• Work directly with clients and vendors.
• Prioritize client needs while maintaining security and compliance.

Benefits

• 401(k) plan with company match.
• Professional development reimbursement.
• Flexible personal/vacation time off.
• Sick leave.
• Paid holidays.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Employee Assistance Program.
• Parental leave.
• Discounts on fitness clubs, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level