Desktop Engineer

Industrial Inspection & Analysis•Alpharetta, GA

About The Position

The Desktop Engineer provides frontline technical support to end users, helping ensure reliable, secure, and efficient use of technology across the organization. The role supports day-to-day IT operations, with a focus on Microsoft 365 services, endpoint management, networking fundamentals, and customer service. The engineer works independently and as part of a team, and is expected to communicate clearly with technical and non-technical users, stay organized and detail-oriented, and learn new technologies.

Requirements

3–5 years of experience in an IT support or related role; relevant work experience and formal education may be combined.
Experience in a customer service or user-facing support role.
Working knowledge of Microsoft productivity applications and the ability to troubleshoot them.
Basic understanding of networking concepts, including routers, switches, cabling, and connectivity.
Familiarity with Windows operating systems and common business software.
Strong organizational skills and attention to detail.
Must be a U.S. citizen.

Nice To Haves

Experience with Microsoft 365 administration, Azure AD (Entra ID), and Intune.
Exposure to mobile device management.
Clear, professional communication and comfort supporting non-technical users.
Analytical mindset, including the ability to ask guiding questions and identify root causes.
Passion for technology and continuous learning.
Team-oriented attitude and willingness to contribute and collaborate.

Responsibilities

Provide timely, professional IT support to employees to minimize downtime and improve productivity.
Log, track, and monitor support requests, escalating issues when appropriate.
Guide users through troubleshooting, ask effective questions, and identify root causes.
Maintain accurate documentation for systems, procedures, and support activities.
Administer Microsoft 365 productivity applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
Create, modify, and manage user accounts, groups, and permissions using Azure AD (Microsoft Entra ID).
Configure and manage user email accounts, mailboxes, and distribution lists.
Troubleshoot Microsoft 365 application issues, mail flow problems, and access or identity-related concerns.
Deploy, configure, and support desktops and laptops.
Enroll, configure, and manage Windows devices using Microsoft Intune.
Install and reinstall software, apply updates, and perform basic hardware repairs or assembly.
Use mobile device management solutions to enroll, configure, and manage iPhone devices, including Apple DEP workflows.
Support endpoint automation and deployment, such as Copilot or an equivalent.
Assist with basic networking tasks, including troubleshooting connectivity issues.
Work with routers, switches, and network cabling at a foundational level.
Support VPN access and general network-related issues.
Monitor Microsoft-based server systems and provide basic operational and workflow-management support, collaborating with senior IT staff on performance issues or service disruptions.
Navigate and support server environments as required.
Apply basic IT security practices and follow established processes and procedures.
Protect company and employee information.
Identify recurring technical issues and propose practical, long-term solutions.
Work effectively within a team and contribute to shared goals.
Learn new technologies and improve technical skills.
Take on other reasonable duties as assigned to support IT operations.