Desktop Engineer
About The Position
The Desktop Engineer is a contract role based onsite in Spring, Texas. The position focuses on troubleshooting enterprise PCs, displays, docks, connectivity, and multi-monitor configurations; reproducing and isolating technical issues to identify root causes; and validating hardware and software configurations, including drivers, firmware, BIOS, and operating-system changes. The engineer is expected to independently investigate unfamiliar technical problems. The pay range is $33.00–$36.00 per hour. Individual compensation depends on factors such as qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Eligibility requirements apply to some benefits, and availability may depend on job classification and length of employment. Benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Savings Account; transportation benefits; an Employee Assistance Program; and time off or leave.
Requirements
- Hands-on experience troubleshooting enterprise hardware, including PCs, monitors, docks, cables, and multi-monitor configurations.
- Experience troubleshooting USB-C/Thunderbolt and DisplayPort/HDMI connections.
- Ability to reproduce issues, perform A/B testing, compare working and failing configurations, isolate variables, and determine root causes.
- Experience testing and validating graphics drivers, firmware, BIOS, operating-system changes, and hardware configurations.
- Ability to independently investigate unfamiliar technical problems.
Nice To Haves
- Experience with USB-C, Thunderbolt/USB4, DisplayPort, HDMI, and multi-monitor environments.
- Familiarity with EDID, MST/DSC, graphics drivers, firmware, and BIOS.
Responsibilities
- Troubleshoot PCs, monitors, docks, USB-C and Thunderbolt connections, DisplayPort and HDMI connections, cables, and multi-monitor configurations.
- Reproduce technical issues, perform A/B testing, compare working and failing configurations, and isolate variables to determine root causes.
- Test and validate graphics drivers, firmware, BIOS, operating-system changes, and hardware configurations.
- Independently investigate unfamiliar technical problems.
Benefits
- Medical, dental, and vision coverage
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life insurance and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
No Education Listed
