Desktop Engineer

VyStar Credit Union•Jacksonville, FL

13d

About The Position

The Desktop Engineer develops, integrates, tests, distributes, and maintains endpoint management platforms, device standards, client applications, and operating system software for VyStar employees. The role manages endpoints across Microsoft Windows, macOS, iOS, Linux, and virtual environments, and maintains the corporate standard system image, Windows Autopilot profiles, and other standard configurations that support enterprise software use and employee productivity. The engineer develops knowledge base content using ITIL and Agile frameworks and provides escalation support to Information Technology Technicians and the Service Desk for advanced technical issues, evaluations, and operational tasks. The position administers endpoint and asset-management environments, prepares and releases software and security updates, conducts testing and quality assurance, maintains documentation and inventory processes, and supports incident and problem management. The engineer also leads tactical projects, develops project plans, analyzes technical problems, and recommends solutions. Employees are expected to identify, assess, manage, and report risks within their work areas and to safeguard operations while complying with regulatory requirements.

Requirements

Four or more years of IT engineering experience in an enterprise environment, including developing, testing, implementing, and maintaining computer systems and imaging, packaging, and deployment solutions.
Experience managing, deploying, and supporting Microsoft Windows operating systems and applications.
Direct experience with System Center Configuration Manager, Active Directory, and Group Policy.
Knowledge of software packaging, image management and deployment, and directory-based management tools and concepts.
A bachelor’s degree and/or equivalent work experience.
Microsoft 365 Certified: Endpoint Administrator Associate certification.
Ability to continue education and training through self-study; completion of courses and certifications and achievement of work performance and productivity goals are required to maintain the position and become eligible for further advancement.

Nice To Haves

Experience with Microsoft Windows security, user rights, and Active Directory objects.
Advanced knowledge and understanding of networking, including TCP/IP, DHCP, and DNS.
Knowledge of desktop operating system virtualization and/or application virtualization.
CompTIA A+, Network+, and Security+ certifications.
Azure Fundamentals certification.
Microsoft Certified: Azure Administrator Associate certification.

Responsibilities

Manage VyStar’s Intune environment.
Create and maintain standard desktop configurations and assist in creating automated software packages so enterprise desktop systems can be supported and patched.
Maintain the control and process environment for the gold-standard operating system image library, including configuration integrity, controlled access, and incremental versioning.
Administer software distribution, application and security patch management, desktop security, remote support, and other desktop management, monitoring, and troubleshooting utilities.
Document and maintain desktop security standard configurations that support organizational security policies, and create technical documentation as required.
Lead tactical projects and create and maintain project plans.
Analyze problems and recommend hardware and software solutions; seek appropriate authority and approval for purchases.
Support the client system testing environment for desktop hardware, operating systems, hosted applications, service packs, patches, security configurations, and image deployment; schedule and report on testing and validation as part of formal release management.
Administer enterprise desktop asset-management software tools.
Collaborate with Service Desk and Client Technology Services teams to document and implement hardware and software asset-information processes and procedures.
Develop reports analyzing desktop software license usage, software and hardware compliance, operating systems, and hosted-application distribution.
Administer and maintain the System Center Configuration Manager environment.
Prepare, test, and release software application and security updates to production using Microsoft System Center Configuration Manager (SCCM).
Maintain current knowledge of solutions for software distribution, inventory, monitoring, updates, and ongoing maintenance of client systems.
Provide escalation support for desktop issues in support of incident and problem management processes and practices.
Troubleshoot and resolve client hardware and software issues in coordination with IT Technology groups and users.
Perform quality assurance testing of software installation packages, application configurations, system images, and configuration performance using manual and automated tools.
Stay informed about current and emerging client-computing hardware, software trends, and management techniques through self-study, training, or other education.
Perform other duties as assigned.
Proactively help identify, assess, manage, and report risks within the employee’s domain of work, safeguard operations, and support compliance with regulatory mandates.