Desktop Systems Engineer

DRW•Chicago, IL

16h

About The Position

DRW’s Desktop Systems Engineering team provides front-line technology support to users across the firm and drives innovation in technologies that affect employees’ daily work. The role supports employees in the Chicago corporate office and exchange floors, working with a broad range of technology in a fast-paced environment that calls for continuous learning, careful troubleshooting, and collaborative problem-solving. The Desktop Systems Engineer builds, configures, and upgrades workstations, laptops, and mobile devices; maintains and troubleshoots desktop-managed servers; provisions users and access; supports conference room technology; and automates repetitive systems administration tasks. The role also evaluates and recommends hardware, software, and other technology solutions.

Requirements

At least 2 years of MEMCM/SCCM administration experience or similar.
Knowledge of application packaging and management.
Strong experience supporting and configuring Windows 10.
Strong knowledge of Group Policy management.
PowerShell experience.
Passion for technology.
Highly motivated, self-starting approach and eagerness to grow within the organization.
Ability to manage projects independently.
Previous mobile device management experience.

Nice To Haves

Intune management experience.
Previous macOS or Linux support experience.
Previous Windows Server and Active Directory support experience.
Scripting or low-level programming experience.

Responsibilities

Provide end-user support to employees in the Chicago corporate office and exchange floors.
Build, configure, and upgrade workstations, laptops, and mobile devices.
Troubleshoot, maintain, and upgrade desktop-managed servers.
Provision users, including user accounts, mobile devices, VPN access, and directory permissions.
Provide support for conference room technologies.
Automate repetitive systems administration tasks.
Evaluate and recommend new hardware, software, and technology solutions.