Desktop Engineer – SCCM & Endpoint Systems

M&T Bank•Buffalo, NY

1d•Hybrid

About The Position

M&T Bank is seeking a Desktop Engineer for its Endpoint Engineering team, focused on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. The role supports and expands the Bank’s ATM/TCR imaging and endpoint management initiatives in close partnership with the ATM Engineering team. The engineer will apply desktop engineering expertise to improve operational efficiency, stability, and innovation, with the opportunity to learn the ATM/TCR environment. The position is based at Seneca One in Buffalo, New York, with four days on-site and the flexibility to work from home one day per week. The role includes administering endpoint management systems, designing and maintaining Windows images and deployment methods, supporting ATM/TCR platform changes, resolving complex technical issues, automating processes, and collaborating across technology teams.

Requirements

Combined minimum of 6 years of higher education and/or work experience in systems design, management, and/or architecture.
Strong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including Operating System Deployment (OSD), software packaging and deployment, patch management, task sequences, and device compliance and reporting.
Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
Advanced troubleshooting and problem-solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
Experience creating and supporting enterprise device images.
Experience with PowerShell scripting and automation.
Strong communication and collaboration skills, including the ability to work across multiple technology teams.
Experience managing incidents, problem investigations, and root cause analysis efforts.

Nice To Haves

Five or more years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.
Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
Experience with Microsoft Intune and modern device management technologies.
Familiarity with endpoint security controls and enterprise device compliance requirements.
Experience with ServiceNow, Jira, or similar IT service management platforms.
Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.
Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
Develop and maintain endpoint standards, configurations, and deployment processes to provide secure, reliable, and consistent device experiences.
Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.
Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management in the ATM/TCR environment.
Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.
Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.
Perform root cause analysis and drive resolution of recurring technical problems.
Collaborate with support teams and vendors to troubleshoot and resolve enterprise endpoint and ATM/TCR-related issues.
Use PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.
Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.
Work with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.
Create and maintain technical documentation, standards, knowledge articles, and operational procedures.
Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.