SCCM Engineer

Infosys

About The Position

The SCCM Engineer works in the assigned job role of Infrastructure Consultant 2 within Infosys’s SURE (Services, Utilities, Resources, Energy) unit. The role supports client IT infrastructure through incident resolution, infrastructure assessment, solution design, deployment management, maintenance, performance analysis, security and compliance activities, automation opportunities, and coordination across onsite, offshore, client, and vendor teams. It also contributes to a centralized repository of technical and procedural knowledge. The position focuses on Windows operating system imaging and deployment using Microsoft SCCM (Configuration Manager) and MDT. Responsibilities include maintaining Windows OS images, building and troubleshooting SCCM Task Sequences, managing Windows endpoint devices and deployments, distributing software, patching Windows systems, monitoring SCCM infrastructure and client health, analyzing reports and operational data, and documenting configurations and procedures. The role also provides advanced technical support for Windows end-user computing and desktop engineering solutions. A bachelor’s degree or foreign equivalent from an accredited institution is required, although three years of progressive experience in the specialty may be considered in lieu of each year of education. Relocation and/or travel to the work or project location may be required. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys does not provide immigration sponsorship for this role.

Requirements

Hands-on experience with OS imaging and Microsoft SCCM (Configuration Manager).
A bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive experience in the specialty may be considered in lieu of each year of education.
Authorization to work for any employer in the United States without employer-based visa sponsorship.

Nice To Haves

Experience with SCCM application packaging, software distribution, and patching.
Experience supporting Windows 10/11 imaging and deployment in a large enterprise environment.
Working knowledge of PowerShell scripting, including the ability to understand, execute, and troubleshoot existing scripts used for SCCM administration and OS deployment.
Collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions.
Ability to assess IT infrastructure and identify optimization opportunities.
Focus on deployment management, system optimization, and process automation initiatives, including sector-specific focus.
Ability to work with cross-functional teams.

Responsibilities

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
Participate in client IT infrastructure evaluations, prepare actionable assessment reports, and support due diligence documenting infrastructure maturity and improvement opportunities.
Contribute to scalable, cost-effective IT infrastructure solution design; review reusable components and develop technical documentation for deployed systems.
Align release schedules and environment readiness, execute deployments according to protocols, perform post-deployment testing, and manage version control.
Coordinate maintenance schedules, emergency fixes, and technology upgrades while maintaining integration with existing systems and processes.
Analyze performance data across systems, coordinate insights into system behavior, and support capacity planning.
Conduct security checks, recovery drills, and compliance audits; implement security measures and coordinate continuity plans.
Identify automation opportunities, analyze infrastructure processes, and propose efficiency improvements.
Liaise with onsite, offshore, and vendor teams and document project requirements.
Develop a centralized repository of technical and procedural knowledge, using insights from other projects to improve efficiency and retain organizational expertise.
Create, maintain, and manage Windows OS images using MDT and SCCM.
Develop, customize, test, and troubleshoot SCCM Task Sequences for OS deployment.
Troubleshoot OS imaging, OSD, PXE boot, driver, and Task Sequence failures.
Manage Windows endpoint devices in SCCM, including collections, deployments, applications, packages, and configurations.
Perform software distribution, application deployment, and Windows patching through SCCM.
Monitor SCCM infrastructure, client health, deployment status, and overall system performance.
Generate and analyze reports on deployment success, SCCM client health, software distribution, and system health.
Analyze operational data and recommend improvements to SCCM and Windows endpoint infrastructure.
Document SCCM configurations, OS images, Task Sequences, deployment processes, and troubleshooting procedures.
Provide advanced technical support for Windows end-user computing and desktop engineering solutions.