SCCM Engineer

Infosys • Detroit, MI

2d

About The Position

As an Infrastructure Consultant 2, the SCCM Engineer supports client infrastructure and Windows endpoint environments. The role involves resolving complex incidents, conducting root cause analyses, assessing IT infrastructure, contributing to scalable infrastructure solutions, managing deployments and upgrades, analyzing performance, supporting security and continuity activities, identifying automation opportunities, coordinating with onsite, offshore, and vendor teams, and maintaining technical knowledge repositories.

The position focuses on hands-on Windows OS imaging and Microsoft SCCM (Configuration Manager). The engineer creates and manages Windows OS images using MDT and SCCM; develops, tests, and troubleshoots SCCM Task Sequences; and diagnoses issues involving imaging, OSD, PXE boot, drivers, and Task Sequence failures. Responsibilities also include managing endpoint devices, collections, deployments, applications, packages, configurations, software distribution, and Windows patching through SCCM. The engineer monitors SCCM infrastructure and client health, analyzes deployment and system reports, recommends improvements, documents configurations and procedures, and provides advanced technical support for Windows end-user computing and desktop engineering.

The role is part of Infosys’s SURE unit, which works with services, utilities, energy, and resources organizations on digital transformation. Relocation and/or travel to the work or project location may be required. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys states it cannot provide immigration sponsorship for this role now or in the future.

Requirements

• Hands-on experience with OS imaging and Microsoft SCCM (Configuration Manager).
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys is unable to provide immigration sponsorship for this role.
• Ability to handle complex incidents and implement resolutions.
• Experience conducting IT infrastructure assessments and identifying optimization opportunities.
• Ability to work with cross-functional teams.
• Collaborative spirit and excellent communication skills.

Nice To Haves

• Experience with SCCM application packaging, software distribution, and patching.
• Experience supporting Windows 10/11 imaging and deployment in a large enterprise environment.
• Working knowledge of PowerShell, including the ability to understand, execute, and troubleshoot existing scripts used for SCCM administration and OS deployment.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Evaluate client IT infrastructure, prepare actionable assessment reports, and support due diligence on infrastructure maturity and improvement opportunities.
• Contribute to scalable, cost-effective IT infrastructure designs; review reusable components; and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments, perform post-deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while maintaining integration with existing systems and processes.
• Analyze performance data, coordinate insights on system behavior, and support capacity planning.
• Conduct security checks, recovery drills, and compliance audits; implement security measures; and coordinate continuity plans.
• Identify infrastructure automation opportunities and propose process enhancements for efficiency.
• Liaise with onsite, offshore, and vendor teams and document project requirements.
• Develop a centralized repository of technical and procedural knowledge and apply insights from other projects.
• Create, maintain, and manage Windows OS images using MDT and SCCM.
• Develop, customize, test, and troubleshoot SCCM Task Sequences for OS deployment.
• Troubleshoot OS imaging, Operating System Deployment (OSD), PXE boot, driver, and Task Sequence failures.
• Manage Windows endpoint devices in SCCM, including collections, deployments, applications, packages, and configurations.
• Perform software distribution, application deployment, and Windows patching through SCCM.
• Monitor SCCM infrastructure, client health, deployment status, and system performance.
• Generate and analyze reports on deployment success, SCCM client health, software distribution, and system health.
• Analyze operational data and recommend improvements to SCCM and Windows endpoint infrastructure.
• Document SCCM configurations, OS images, Task Sequences, deployment processes, and troubleshooting procedures.
• Provide advanced technical support for Windows end-user computing and desktop engineering solutions.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level