Cleared Desktop Support in Aurora, CO
About The Position
Virtual Service Operations is seeking motivated, career-driven individuals to join its team as Desktop Support in Aurora, Colorado. The role supports a client relationship and helps maintain workstation operations and customer satisfaction. The position is onsite and requires the employee to live within driving distance of Aurora, possess an active U.S. Government Secret Security Clearance or higher, and be a U.S. citizen due to a government contract. Employees in this role must comply with required drug and alcohol testing. VSO describes its team as virtue-centered and offers ongoing learning and development opportunities. Eligible employees may access benefits related to health, retirement, professional development, and more.
Requirements
- At least 5 years of working experience in Desktop Support.
- Knowledge of PC imaging.
- Experience with change management and incident management.
- Experience using ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
- Must be within driving distance of Aurora, Colorado and willing to work onsite.
- Must possess an active U.S. Government Secret Security Clearance or higher.
- Must be a U.S. citizen due to the government contract.
- Must be able to lift up to 40 pounds.
- Must be able to stand or walk for extended periods.
- Must be able to walk up and down stairs or ramps.
- Must be able to kneel and work under desks or in confined spaces.
- Must comply with drug testing at hire or at regular or random intervals; VSO pays for required drug and alcohol tests.
- Excellent written and verbal communication skills.
- Ability to work independently while valuing teamwork.
- Excellent problem-solving skills.
- Interest in regular performance appraisals and career advancement.
- Interest in working with virtue-centered coworkers and clients.
Nice To Haves
- Certified Dell Technician.
- Expertise in inventory control.
Responsibilities
- Provide workstation software break-fix support.
- Perform IMAC (PC installs, moves, adds, and changes).
- Load images.
- Recover assets.
- Tag assets.
- Provide printer support.
- Provide Client Center (Tech Bar) support.
- Update IT Service Management records.
- Perform other client support duties as needed to maintain workstation operations and customer satisfaction.
Benefits
- Ongoing learning and development opportunities.
- Eligible employees are offered benefits related to health, retirement, and professional development, among others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
