Desktop Support Technician- Onsite Overland Park, KS

Netsmart Technologies • Overland Park, KS

3d • Onsite

About The Position

Netsmart is seeking a detail-oriented, customer-focused Desktop Support Technician to resolve technical issues and service requests for internal users, primarily through a ticketing system. The role emphasizes timely, accurate support, clear documentation, reliable follow-up, systematic troubleshooting, and contributing to resources that help users resolve common issues. The position is onsite in Overland Park, Kansas.

Requirements

• High school diploma or GED.
• Experience using a ticketing system.
• Strong typing skills for quick and accurate data entry.
• Excellent organizational and follow-up abilities.
• Applicants must be legally authorized to work in the United States; Netsmart does not provide work visa sponsorship.
• Post-offer candidates must successfully complete a pre-employment background check, including a drug screen.

Nice To Haves

• Associate’s degree.
• Prior IT support experience in a professional environment.
• Basic networking knowledge, including troubleshooting connectivity, DHCP, and DNS; familiarity with tools such as PING, IPCONFIG, NSLOOKUP, and TRACERT.
• Proficiency with Microsoft Windows 11 and Office applications, including Outlook, Word, Excel, and PowerPoint; Office 365 experience is a plus.

Responsibilities

• Resolve routine incidents and service requests through the ticketing system accurately and efficiently.
• Document tickets clearly and in detail, capturing information needed for tracking and reporting.
• Complete follow-up actions for each ticket and ensure resolutions meet user expectations.
• Contribute self-help articles and documentation covering common issues, resolutions, and workarounds.
• Provide customer service in accordance with established support standards and best practices.
• Diagnose technical issues using structured problem-solving techniques.
• Keep current on corporate products and tools to improve first-contact resolution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED