Desktop Support Technician- Onsite Overland Park, KS

Netsmart • Overland Park, KS

5d • Onsite

About The Position

The Desktop Support Technician is an onsite role in Overland Park, Kansas, focused on resolving routine technical incidents and service requests for internal users through a ticketing system. The role requires accurate ticket documentation, thorough follow-up, systematic troubleshooting, and a customer-focused approach. The technician also contributes to self-help resources and stays current on corporate products and tools to improve first-contact resolution.

Requirements

• High school diploma or GED.
• Experience using a ticketing system.
• Strong typing skills for quick and accurate data entry.
• Excellent organizational and follow-up abilities.

Nice To Haves

• Associate’s degree.
• Prior IT support experience in a professional environment.
• Basic networking knowledge, including troubleshooting connectivity, DHCP, and DNS; familiarity with PING, IPCONFIG, NSLOOKUP, and TRACERT.
• Proficiency with Microsoft Windows 11 and Office applications, including Outlook, Word, Excel, and PowerPoint.
• Office 365 experience.

Responsibilities

• Resolve routine technical incidents and service requests through the ticketing system accurately and efficiently.
• Enter clear, detailed ticket information for tracking and reporting.
• Complete follow-up actions on every ticket and confirm resolutions meet user expectations.
• Contribute self-help articles and documentation covering common issues, resolutions, and workarounds.
• Provide exceptional customer service while following established support standards.
• Diagnose issues using structured problem-solving techniques.
• Stay current on corporate products and tools to improve first-contact resolution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED