Desktop Support - Secret Clearance

TEKsystems • Tampa, FL

2d • $28 - $36 • Onsite

About The Position

Provide Tier 1 and Tier 2 desktop and help desk support to end users in a secure government environment. Troubleshoot hardware, software, operating system, peripheral, and connectivity issues; support Windows desktop and laptop systems; manage incidents and service requests; and perform workstation imaging, deployments, upgrades, and configurations. Install and maintain desktop hardware, software, and peripherals, escalating complex issues as needed while ensuring timely resolution. Deliver customer service, communicate effectively, follow documented IT processes and security requirements, and support asset management and workstation lifecycle activities.

This contract-to-hire position is fully onsite in Tampa, Florida. The stated pay range is $28.00–$36.00 per hour. An active Secret clearance is required; TS/SCI eligibility is preferred. The position requires at least three years of Tier 1 and Tier 2 help desk or desktop support experience. Benefits may be available subject to eligibility, job classification, length of employment, elections, and applicable plan or program terms.

Requirements

• Active Secret clearance.
• At least 3 years of experience providing Tier 1 and Tier 2 Help Desk or Desktop Support.
• Experience with incident management and ticketing systems such as ServiceNow.
• Strong working knowledge of Windows operating systems and desktop/laptop troubleshooting.
• Experience with workstation imaging, reimaging, system deployments, and configuration management.
• Excellent customer service, written communication, and verbal communication skills.
• Ability to work in highly secure environments while following documented procedures and security protocols.

Nice To Haves

• TS/SCI eligibility.
• Experience supporting users in Department of Defense, federal government, or classified environments.
• Familiarity with Active Directory account management and Microsoft 365 applications.
• Experience supporting Dell, HP, or Lenovo hardware.
• Relevant certifications such as CompTIA Security+, A+, or Network+.

Responsibilities

• Provide Tier 1 and Tier 2 desktop and help desk support for end users in a classified environment.
• Troubleshoot and resolve hardware, software, operating system, peripheral, and connectivity issues.
• Support and maintain Windows desktop and laptop systems.
• Manage and document incidents, service requests, and resolutions using ServiceNow or a similar ticketing platform.
• Perform workstation imaging, reimaging, deployments, upgrades, and system configurations.
• Install, configure, and maintain desktop hardware, software, and peripheral devices.
• Escalate complex technical issues when necessary and ensure timely resolution.
• Deliver customer service and communicate effectively with users at all levels.
• Follow established IT processes, documentation, and security requirements in accordance with government and organizational standards.
• Support asset management, inventory tracking, and workstation lifecycle activities.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed