Desktop Support Technician

City of New York•New York, NY

6d•Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city. The Finance Information Technology (FIT) Division designs, builds, and supports all of DOF’s computer systems. FIT delivers and administers tax-related payment programs for the City of New York by providing the necessary IT solutions. The Desktop Support unit serves over 2,000 employees and consultants across 10 locations in NYC. This role is crucial for the daily monitoring, maintenance, and support of desktop services and systems throughout the agency, ensuring smooth operations. The Desktop Support Technician reports to the Desktop Support Manager.

Requirements

Permanent in the Telecommunications Associate (Data) Civil Service Title or permanent in a comparable Civil Service Title eligible for a 6.1.9 Title Change.
Include Employee Identification Number (EIN) when applying.
Indicate permanent Civil Service Title in cover letter.
A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/ networking or in a pertinent scientific, technical, electronic or related area and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a data telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment.
An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/ networking or in a pertinent scientific, technical, electronic or related area and two years of experience as described in "1" above.
A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above.
A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above.
A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area for a maximum of two years.
All candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of the experience as described in "1" above.
To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: 1) As a Telecommunications Associate (Data)-Assignment Levels I, II, and III working for the City of New York; or 2) Performing analytical, planning, operational, technical, and/or administrative duties in a data telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.

Responsibilities

Special projects, requiring after-hours support, weekend support.
Construct, install, and test customized configurations based on various platforms and operating systems.
Assess and implement performance upgrades to desktops and laptops, including installation of memory, CPU, and RAID controllers.
Receive and respond to incoming alerts, calls, emails, pages, tickets and/or work orders regarding incidents and/or requests.
Prepare applications for desktop performance monitoring and provide performance statistics with metrics reports.
Collaborate with technology team members to troubleshoot, assess, and resolve security issues.
Create and maintain a working log detailing all required system updates, as well as the date of completion, documentation related to software, processes, and service records.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Perform special ad hoc requests and related duties consistent with the scope and intent of the position.
Position may need to travel and work out of different locations based upon projects.