Desktop Support Technician

CAI•Minneapolis, MN

6d•Onsite

About The Position

We are looking for a motivated Desktop Support Technician ready to take us to the next level! If you have experience in end-user computing, hardware provisioning, and IT incident management, and are looking for your next career move, apply now. We are looking for a Desktop Support Technician to deliver high-quality technical support and hardware management across corporate environments. This position will be full-time, on-site. With employees expected to work onsite 5 days per week. Only work authorizations that will not require sponsorship now or in the future will be considered.

Requirements

3+ years of experience in desktop support or a similar end-user computing role
Hands-on experience with laptops, docking stations, printers, and peripheral equipment
Experience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution
Working knowledge of Active Directory, including user and group management
Proficiency supporting Microsoft Office applications, including Microsoft Teams
Experience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools
Experience using ServiceNow or a similar ITSM platform for incident and request management
Working technical knowledge of current operating systems, system software, and PC standards and protocols
Strong written and verbal communication skills
Self-motivated with the ability to work independently and with minimal supervision
Strong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environment
Good analytical and problem-solving abilities
Experience collaborating with remote technology teams

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, or equivalent experience

Responsibilities

Install, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment
Provision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution
Coordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment
Install, configure, and replace network and communication equipment as directed
Manage the computer recycling and destruction process in accordance with Client-defined procedures
Respond to assigned ITSM incidents and service requests in a timely manner
Communicate with end users to assess needs, schedule work, and provide basic training on hardware and software
Provide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications
Maintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues
Develop and maintain working knowledge of telephony devices, including mobile devices
Maintain configuration of workstations and printers on the network
Update and maintain the Client’s IT Asset Management (ITAM) system accurately and promptly
Demonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information
Maintain a safe work environment and follow established safety practices
Perform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set