Desktop Support Technician

TEKsystems•Berwyn, IL

9d•Remote

About The Position

This is a Contract position based out of Chicago, IL. The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully remote position. This position is anticipated to close on May 21, 2026.

Requirements

Level 2 technical support experience
Experience with enterprise customer relationship management (CRM) platforms
Experience with marketing technology platforms
Experience with IT Service Management (ITSM) ticketing systems
Experience with platform access management, user onboarding/offboarding, permissions, and configuration
Experience troubleshooting complex technical issues related to platform functionality, integrations, and user workflows
Experience collaborating with engineering, marketing, and business teams
Experience acting as a primary support contact for stakeholders
Experience providing training, guidance, and best practices to users
Experience assisting with platform rollouts and new initiatives
Experience documenting resolutions and maintaining support documentation/knowledge base content
Experience communicating clearly with distributed technical and business teams
Familiarity with established support processes, operational procedures, and security policies

Responsibilities

Provide Level 2 technical support for enterprise customer relationship management (CRM) and marketing technology platforms.
Serve as an escalation point for issues unresolved by Level 1 support, ensuring timely and effective resolution.
Manage, troubleshoot, and resolve incidents and requests through an IT Service Management (ITSM) ticketing system.
Support platform access management, user onboarding and offboarding, permissions, and configuration.
Troubleshoot complex technical issues related to platform functionality, integrations, and user workflows.
Collaborate with engineering, marketing, and business teams to resolve issues while minimizing operational disruption.
Act as a primary support contact for marketing and communications stakeholders.
Provide training, guidance, and best practices to users on CRM and marketing platforms.
Assist with platform rollouts and increased support requirements related to new initiatives or feature adoption.
Document resolutions and maintain support documentation and knowledge base content.
Communicate clearly with distributed technical and business teams, ensuring alignment and expectation management.
Follow established support processes, operational procedures, and security policies.
Contribute to continuous improvement of platform support and operational efficiency.