Desktop Support Technician

TEKsystems•Town of Brookhaven, NY

1d•Onsite

About The Position

The Desktop Support Technician will be responsible for maintaining a detailed inventory of hardware and software used at private practices. This role involves supporting computer users with the installation of basic hardware, software, and networking components to meet their personal computer needs. The technician will also be responsible for properly imaging workstations, validating application functionality, deploying workstation setups with excellent cable management, and assisting or leading site deployments for end-user hardware rollouts. A key part of the role includes imaging machines and performing Windows 11 upgrades.

Requirements

Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
An understanding of applications running in a Citrix environment and VDI
Desktop
Windows 11
Troubleshooting
Customer service
Technical support
Office 365
Imaging
Support
Active directory
Hardware
O365
Ticketing system

Responsibilities

Maintain detailed inventory of hardware and software being used at private practices
Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
Properly image workstations and validate application functionality
Deploy workstation setups and provide excellent cable management
Assist/lead site deployments for end user hardware role outs
Imaging machines and proving Windows 11 upgrades