Desktop Support Technician

TLP Management Services LLC • Denver, CO

8h • Onsite

About The Position

The Desktop Support Technician will be responsible for providing support for hardware, software and technology issues for internal and external users.

Requirements

• Basic knowledge of computer systems, cloud applications, mobile devices, printers, network connectivity, network tools, Ethernet-based systems, and IP addressing.
• Ability to install, configure, upgrade and troubleshoot computer hardware and software
• Strong analytical, written, and oral communication skills.
• Ability to consistently, effectively and tactfully communicate with people on many levels.
• Ability to effectively prioritize, work in a fast-paced environment, and deal effectively with change.
• Strong conceptual and analytical skills, with ability to interpret data and strategic frameworks
• Excellent interpersonal and team oriented skills plus the ability to work with cross functional teams, of employees and contractors, with minimal supervision
• Project professionalism at all times and maintain a high professional standard.
• Must be committed to working safely at all times.
• Minimum of 1 year of experience in field/industry is required.
• Possess and maintain a valid driver’s license

Nice To Haves

• Knowledge of Microsoft operating systems (Windows 11) is preferred.
• Associate's Degree (AA) or equivalent from a two-year college or technical school, or equivalent combination of education and experience is preferred.

Responsibilities

• Provide initial hardware and software support to the local end user community of TransMontaigne; escalating issues to the appropriate IT team member as required.
• Communicate end user issues and concerns to IT team members as applicable.
• Complete equipment setup for employee use, performing or ensuring proper installation of computer hardware, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities in ticketing system.
• Document customer interactions and solutions.
• Follow-up with customers to ensure issues are resolved.
• Collaborate with Desktop Support Specialists and IT Team to enhance knowledge and improve service.
• Complete ongoing training to maintain and improve your skillset and abilities to support and maintain future hardware and software solutions.
• Assist employees with cell phone setup and troubleshooting as needed.
• Set up and maintain users and role permissions in TopTech terminal software.
• Assist in projects as required to ensure IT initiatives are met.
• Other duties as assigned.

Benefits

• Medical/Pharmacy Plan
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Flexible Spending Account Plan
• Health Savings Account
• Tuition reimbursement
• 401(k) Plan with Company Match
• Employee Assistance Plan
• Paid Time Off (PTO) - 1st Year Employee - 80 hours Total (3.08 Hours - Bi-weekly Accrual)
• Paid Holidays - 9 Company Recognized Holidays
• Tuition Reimbursement Program
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree