Desktop Support Technician

TEKsystems • Providence, RI

1d • Onsite

About The Position

The Desktop Support Technician is responsible for deploying, supporting, and troubleshooting end‑user computing devices in a Windows 11 environment. This role includes hands‑on hardware and software support, user data migrations, and close interaction with clinical staff during system upgrades and scheduled deployments. A strong customer‑service mindset and professional presence are essential.

Requirements

• Experience deploying and supporting PC hardware and peripherals
• Strong knowledge of Windows 11 desktop support
• Experience installing and supporting applications and drivers
• Hands‑on experience with SCCM for software delivery
• Basic Active Directory experience (user accounts, groups, access concepts)
• Experience supporting OneDrive and end‑user data setup
• Ability to support network printers and print queues
• Excellent communication and customer service skills, especially with clinician users
• Professional presence and ability to work in patient‑facing or clinical environments

Nice To Haves

• Comfortable working hands‑on in clinical or healthcare settings
• Customer‑focused, reliable, and detail‑oriented
• Able to adapt to changing schedules and deployment demands

Responsibilities

• Deploy and support PC hardware, including desktops/laptops, monitors, and end‑user peripherals
• Install, configure, and support Windows 11 operating systems
• Install and troubleshoot software applications and device drivers
• Use SCCM to deploy and manage software and updates
• Support Active Directory tasks, including basic user account management and group membership understanding
• Assist users with OneDrive setup, data migration, and file synchronization
• Support and troubleshoot a networked printing environment
• Provide high‑touch, white‑glove support to clinicians during migrations from legacy systems to new equipment
• Communicate clearly and professionally with clinical and non‑technical users throughout deployment activities
• Maintain a professional appearance and demeanor at all times

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees