Desktop Support Technician
About The Position
Position Overview: • Individuals here have a well-rounded knowledge of the policies and procedures for their work area. • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. • They may make policy recommendations to their managers and be an escalation point for less experienced team members. • Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks. printers. • May respond to calls after normal business hours per leader instructions. • Identifies potential issues that could adversely impact end user experience and takes corrective action. • Update and resolve tickets in a timely manner to achieve Service Levels.
Requirements
- 3+ years of Desktop Support experience including experience in Windows operating system environment.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodation.
- High School Diploma or equivalent.
Nice To Haves
- Solid client service skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
- Undergraduate degree or some college coursework preferred.
Responsibilities
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks, printers.
- May respond to calls after normal business hours per leader instructions.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Update and resolve tickets in a timely manner to achieve Service Levels.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
